Mariem Bejaoui
Manama,Bahrain
Summary
Dynamic professional with a strong focus on customer service and a proven ability to drive results through customized sales techniques. Demonstrates excellent verbal and written communication, active listening, and problem-solving skills, ensuring effective conflict resolution and customer satisfaction.
Enthusiastic Retail Sales Associate with knack for building customer relationships and boosting sales. Excel at creating engaging shopping experiences, leading to increased customer satisfaction and loyalty. Consistently recognized for excellent product knowledge and ability to drive store performance.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Retail sales associate
Hugo Boss
Manama, Bahrain
08.2025 - Current
- Established rapport with customers through attentive listening and communication.
- Participated in staff meetings contributing valuable insights for improvement.
- Maintained tidy sales floor to enhance shopping experience.
- Contributed to sales targets through active promotion of products.
- Boosted store reputation with excellent customer service skills.
Administrative Manager
Manuf-Engineering-Technis
Sidi rzig Megrine, Tunis
02.2020 - 03.2025
- Manage confidential personnel files and documentation in compliance with data protection regulations, ensuring the accuracy and confidentiality of information.
- Oversee the full lifecycle of employment contracts, from creation to archiving, with meticulous tracking of renewals and modifications.
- Facilitate communication between management, managers, and employees.
- Organize events (team building, workshops, celebrations, etc.).
- Develop internal communication (memos, circulars, etc.).
- Manage partnerships, commitments, and client contracts.
Sales Accounts Manager
Cogite coworking -Space
TUNIS, Tunisia
12.2017 - 01.2020
- Organize and file member contracts and documents.
- Support and present the concept and its services.
- Provide quick and professional resolution to inquiries
Handle requests via email or phone. - Facilitate communication and service improvement by sharing information through email, notices, or the network.
- Process employee complaints.
- Create and send invoices to clients and suppliers.
- Organize professional events.
- Plan all the operational tasks on daily/monthly basis.
Educational Assistant
International School of Carthage
Jardin de Carthage, Tunis
09.2012 - 08.2017
- Welcome students
- Manage students' administrative files
- Track complaints
- Resolve issues
- Organize educational games for students
- Prepare and communicate information through school displays or flyers
- Substitute for teachers in the classroom in case of absence
Sales Agent
ORANGE TELECOM TUNISIA
Airport Tunis Carthage
01.2012 - 09.2012
- Actively sell SIM cards, mobile plans, data packages, and other telecom products.
- Identify and approach potential customers.
- Explain product features, pricing, and benefits clearly to customers.
- Assist customers with new activations, upgrades, number portability, and after-sales support.
- Meet or exceed assigned sales targets and KPIs.
Education
Bachelor of Business Administration - Languages Applied to Economics
Institut Supérieur des sciences Humaines Tunis
Tunisia 09.2008 - 06.2012
Baccalauréat - sciences Expérimentales
Lycée 02 Mars 1934
la GouletteSkills
Excellent customer service skills
Strong verbal and written communication
Active listening and problem-solving
Conflict resolution
Ability to work in a team
Time management and multitasking
Inventory management and stock control
Adaptability and flexibility in a fast-paced environment
Staff Management
- Customised sales techniques
- Customer focus
- Drive for results
- Brand understanding
Languages
3,5,6,6
Languages
Arabic
Native
French
Fluent
English
Advanced
Italian
Intermediate
Timeline
Retail sales associate
Hugo Boss
08.2025 - Current
Administrative Manager
Manuf-Engineering-Technis
02.2020 - 03.2025
Sales Accounts Manager
Cogite coworking -Space
12.2017 - 01.2020
Educational Assistant
International School of Carthage
09.2012 - 08.2017
Sales Agent
ORANGE TELECOM TUNISIA
01.2012 - 09.2012
Bachelor of Business Administration - Languages Applied to Economics
Institut Supérieur des sciences Humaines Tunis
09.2008 - 06.2012
Baccalauréat - sciences Expérimentales
Lycée 02 Mars 1934