Marila Ramos
Bldg. 4002 Road 2159 Flat 22 Block 321 Gudaibiya Manama,13
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Cashier / Service Crew Member
Otto Italian Restaurant - Alabraj
06.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Online Picker/Customer Service
Key Arabia (TALABAT)
04.2020 - 04.2022
- Receiving and preparing online orders
- Answering phone calls regarding online orders
- Gathering orders of the customers
- Dispatching and securing that all the products from the store is in very good quality and condition especially good before the driver pick the orders to be delivered to the customer house.
- Reduced product damage by carefully handling items during the picking process.
- Achieved high accuracy rates with effective time management strategies when fulfilling multiple simultaneous orders.
- Ensured on-time delivery of orders by prioritizing tasks based on deadlines and shipping schedules.
Receptionist/Customer Service
ORANGE TOWER SUITS HOTEL
03.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Cashier
Yum Yum Tree Food Corp. Sanad
01.2017 - 01.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Promo coordinator
UNIPRO marketing
08.2013 - 07.2015
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Sales Associate/Promotions Coordinator
Ever Bilena Cosmetics, Inc. Bacolod
07.2011 - 05.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Science - Agricultural And Food Products Processing
Bachelor of Science in AGRICULTURE, Sagay
Sagay National College05.2004
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Reliability and punctuality
- Customer service excellence
Corequalification
- Able to work independently or as a team
- Works well with all levels of management
- Willing to learn and accept challenge
Personal Information
- Age: 34 Yrs. Old
- Date of Birth: 11/28/84
- Religion: Roman Catholic
References
- MARK ANDREW LUMABAN, 33531824, YUM YUM TREE COOK
- Mohamed shaffy, 39985415, Area manager Yum yum tree Corp.
- Monir Roby, 66361258, Supervisor Sanad branch Yum yum tree restaurant
Timeline
Cashier / Service Crew Member
Otto Italian Restaurant - Alabraj
06.2022 - Current
Online Picker/Customer Service
Key Arabia (TALABAT)
04.2020 - 04.2022
Receptionist/Customer Service
ORANGE TOWER SUITS HOTEL
03.2019 - 03.2020
Cashier
Yum Yum Tree Food Corp. Sanad
01.2017 - 01.2019
Promo coordinator
UNIPRO marketing
08.2013 - 07.2015
Sales Associate/Promotions Coordinator
Ever Bilena Cosmetics, Inc. Bacolod
07.2011 - 05.2013
Bachelor of Science - Agricultural And Food Products Processing
Bachelor of Science in AGRICULTURE, Sagay
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