Mark Anthony Santos
Manama
Summary
I am a driven Sales Support Assistant with experience building and maintaining client relationships, managing sales data, and coordinating administrative tasks. I am skilled in using CRM systems to track transactions and provide detailed reports for streamlining operations. My strengths include exceptional communication skills, the ability to multitask, and a knack for problem-solving. I have a proven record of positively impacting team efficiency and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Sales Support Assistant
Karami Trading
Manama
06.2024 - 07.2024
- Organised promotional events, increasing brand awareness and generating sales leads.
- Facilitated cross-departmental communication to address and resolve customer issues promptly.
- Managed the sales support database, ensuring accurate and up-to-date client information.\
- Trained new staff on product knowledge and sales support processes, enhancing team efficiency.
- Revels working both autonomously and in teams to achieve goals.
- Managed customer queries via phone and email, providing detailed product information and support.
- Processed sales orders accurately, facilitating smooth transactions and customer satisfaction.
- Assisted in developing sales presentations, enhancing the effectiveness of sales pitches.
- Coordinated with the logistics team to guarantee timely delivery of customer orders.
- Able to work under pressure to meet goals while remaining calm and organized.
- Maintained comprehensive knowledge of product range to offer tailored recommendations to clients.
- Monitored inventory levels, ensuring optimal stock availability for key products.
- Participated in trade shows, representing the company and networking with potential clients.
- Analysed sales data to identify trends and opportunities for business growth.
Office Secretary/Store Keeper
SARA TRADING & CARGO (SARA GROUP)
04.2016 - 12.2016
- Maintains receipts, records, and withdrawals
- Checks materials and supplies and reports when stock is low
- Receives and unpacks materials and supplies
- Reports damages and discrepancies for accounting, reimbursement and record-keeping purposes of Construction materials, Computer Equipment, Accessories and Parts and Personal effects
- Arranging shifting of materials, checks and securing all materials to be shifted are all in Good condition
- Providing measurements and weight information for making a wooden box container, Assigning personnel to handle shipments and coordinating to clients contact person to properly execute the orders
- Making Project invoices for payment collection purposes, Ensure proper document control support is given to each project.
Supervisor/Sales Executive
APRIL PETS CO. W.L.L
12.2014 - 04.2016
- Supervising companies shop and staffs by coaching, mentoring, being the advocate of the organization and the employee
- Working with employees to establish suitable goals, action plans and time lines
- Delegates and also provides ongoing guidance and support to the employee as they complete their action plans
- Identifies business opportunities by identifying prospects and evaluating their position in the industry, Researching and analyzing sales options, Sells products by establishing contact and developing relationships with prospects; recommending solutions, Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements, Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors, Prepares reports by collecting, analyzing, and summarizing information, Maintains quality service by establishing and enforcing organization standards, Counts cash drawer at opening and closing to ensure money is accounted for
- Ensures check stands have adequate supplies and equipment needed and are kept clean and well organized.
Salesman/ Inventory Controller
PET ARABIA CO. WLL
07.2011 - 12.2014
- Sells products by establishing contact and developing relationships with prospects; recommending solutions, Maintains relationships with clients by providing support, information, and guidance about the products their purchasing, Monitors and maintains current inventory levels; processes purchasing orders as required; tracks orders and investigates problems, Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports, Receives, unpacks, and delivers goods; re-stocks items as necessary; labels shelves, Processes and/or approves invoices for payment, Processes and documents returns as required following established procedures, Performs routine clerical duties, including data entry, answering telephones, and assisting customers, May serve as cashier and handle cash and cash-related payments.
Supervisor/ Stock Controller
BAIT Al THOUB (Sanad)
03.2011 - 06.2011
- Ensuring that employees follow the organization's policies and procedures, e.g., for sick time, personal leave, overtime, confidentiality about organization information, etc
- Making sure that the Tailors are receiving the exact materials they need for the Thoub orders they need to make
- Stocking and controlling inventories of materials by doing documentation of in and out materials, recording orders from the shop, Monitors and maintains current inventory levels; processes purchasing orders as required; tracks orders and investigates problems.
Telemarketing Sales Supervisor
MTSJ COMMUNICATION
01.2010 - 01.2011
- Contact businesses or private individuals by telephone in Japan in order to solicit sales for goods or services, or to promote products, Explain products or services and prices, and answer questions from customers, Obtain customer information such as name, address, and payment method, and enter orders into computers, Record names, addresses, purchases, and reactions of prospects contacted, Adjust sales scripts to better target the needs and interests of specific individuals, Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Customer Service Representative (Telemarketing)
ICT MARKETING SERVICES
02.2009 - 11.2009
- Contact private individuals by telephone to Filipinos residing in Japan to sell goods or services, promoting Filipino products and other services accommodating their needs and obtaining customer information for records
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations, Answer telephone calls from potential customers who have been solicited through advertisements.
Education
BS Nursing -
System Technology Institute College
Cubao Quezon City01.2007
Bachelor of Science in Tourism -
Patts College of Aeronautics
Pasay City01.2004
Central Colleges of the Philippines
Quezon City01.2003
San Juan Elementary School
Juan Metro Manila01.1999
Candelaria Chinese Elementary School
Candelaria Quezon01.1995
Skills
- Adobe Photoshop
- Adobe Illustrator
- Microsoft Office
- MS Word
- Excel
- Driving 2 wheels vehicles
- Driving 4 wheels vehicles
- Bahrain Driving license
- Sales Presentations
- Strong Organization
- CRM Software
- Social Media
- Sales strategy development
- Multitasking
- Time management abilities
- Relationship Building
- Problem-Solving
- Decision-Making
- Attention to Detail
- Problem-solving aptitude
- Self Motivation
Weight
190 POUNDS
Civilstatus
MARRIED
Personal Information
- Age: 32
- Height: 5.9
- Date of Birth: 09/12/1985
- Religion: CHRISTIAN
Timeline
Sales Support Assistant
Karami Trading
06.2024 - 07.2024
Office Secretary/Store Keeper
SARA TRADING & CARGO (SARA GROUP)
04.2016 - 12.2016
Supervisor/Sales Executive
APRIL PETS CO. W.L.L
12.2014 - 04.2016
Salesman/ Inventory Controller
PET ARABIA CO. WLL
07.2011 - 12.2014
Supervisor/ Stock Controller
BAIT Al THOUB (Sanad)
03.2011 - 06.2011
Telemarketing Sales Supervisor
MTSJ COMMUNICATION
01.2010 - 01.2011
Customer Service Representative (Telemarketing)
ICT MARKETING SERVICES
02.2009 - 11.2009
BS Nursing -
System Technology Institute College
Bachelor of Science in Tourism -
Patts College of Aeronautics
Central Colleges of the Philippines
San Juan Elementary School
Candelaria Chinese Elementary School
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