MARTHA MUSILI
Nairobi
Summary
Proven hospitality expert with a track record of enhancing customer satisfaction and significantly boosting sales at The Diplomat Radisson Blu Hotel Residence and Spa. Demonstrates exceptional multitasking and team collaboration abilities, excelling in upselling techniques and service delivery. Achieved notable success in fast-paced environments, leveraging strong hospitality service expertise and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Waitress
The Diplomat Radisson Blu Hotel Residence and Spa
05.2024 - Current
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Increased sales significantly by upselling higher-end products to customers.
Waitress
Mercado Mexican Kitchen and Bar by Jit Group
11.2019 - 04.2024
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Increased sales significantly by upselling higher-end products to customers.
Hostess
Artcaffe Coffee and Bakery
03.2015 - 04.2018
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls,warmly greeting guests upon arrival, and updating reservation logs simultaneously.
Education
Certificate of Technical Studies - Food And Beverage Sales And Production
Masai Technical Training Institute
Kajiado,Kenya12-2014
Skills
- Hospitality service expertise
- Strong multitasking
- Team collaboration
- Upselling techniques
Languages
Swahili
Native language
English
Upper intermediate
B2
Timeline
Waitress
The Diplomat Radisson Blu Hotel Residence and Spa
05.2024 - Current
Waitress
Mercado Mexican Kitchen and Bar by Jit Group
11.2019 - 04.2024
Hostess
Artcaffe Coffee and Bakery
03.2015 - 04.2018
Certificate of Technical Studies - Food And Beverage Sales And Production
Masai Technical Training Institute
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