MARY JANE TORRE
Northern Governorate,bahrain
Summary
Highly adaptable and self-motivated professional with exceptional flexibility and a strong ability to work under pressure. Demonstrates excellent time management and record management skills. Proven track record of high initiative and dedication to achieving goals efficiently.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
15
15
years of professional experience
Work History
Procurement In-charge and Pharmacy Stock Manager
Barri's Vet Hospital
Saar, Bahrain
12.2023 - Current
- Overseeing purchase order processing from requisition to receipt, reducing risk of delays and errors with meticulous follow-up.
- Negotiate cost-effective deals with suppliers, reducing overhead costs significantly.
- Estimated needs and requisitioned new stock to meet demand.
- Keeps track of slow-moving items, ensuring timely clearance sales or write-offs to minimize wastage.
- Achieved stock availability each month through regular ordering and sales analysis.
- Reduced expenditures and waste, negotiating cost-effective solutions to supply chain challenges.
- Liaised with finance department to maintain financial accuracy of stock records.
- Dealing with any discrepancies or issues related to stock promptly and effectively, ensuring minimal disruption in operations.
- Facilitating periodic inventory audits and physical counts to proactively address discrepancies.
- Investigated missing items, discrepancies and losses.
- Followed stock adjustment procedures to correct inaccuracies in cycle counting activities and achieved 100% accuracy mark during year-end inventory on Dec.2024.
Receptionist
Barri's Vet Hospital
Sar, Bahrain
08.2022 - 12.2023
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Managed over 50 phone calls, resulting in effective communication flow within the company.
- Completed customer orders with speed and accuracy.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
- Applied positive customer service approach to increase satisfaction levels.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, weekends and public holidays.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased customer satisfaction by resolving issues.
Telephone Operator cum Secretary
MSC Meditteranean Shipping Company
12.2018 - 03.2021
- Used multi-line phone system to manage inbound and outbound calls, promoting efficient communication flow.
- Remained calm under pressure during peak hours, providing consistent quality service even at busiest times.
- Arrange meeting arrangements for the General Manager and Department Managers.
- Practiced discretion whilst handling confidential information, always maintaining professionalism.
- Performed administrative duties such as data entry and file management contributing towards an organized workspace.
- Prepare print-outs of the required documents and presentations for the meeting.
- Provided vital information to callers, aiding in their decision-making process.
- Utilized knowledge of company products and services to provide valuable information to customers.
- Responsible for maintaining sufficient stocks of office stationeries and other needs eliminating unnecessary expenditure.
- Assists other departments when needed and as part of learning the whole shipping process.
Hostess / Trainer
La Pergola by Gian Carlo Perbellini - Gulf Hotel
Manama, Bahrain
07.2018 - 12.2018
- Company Overview: An Outlet at The Gulf Hotel Bahrain Convention and Spa
- Responsible for the training of the Newly hired colleagues (reservations, billing process, dining standards, equipment's inventory, and ensuring proper records of guests comment cards)
- Took telephone bookings accurately, reducing chances of double booking or errors.
- Assessed table occupancy and guest flow effectively, managing unexpected patron increases smoothly.
- Responsible for handling bookings from EAT app & Call reservations and ensuring to control the number of reservations according to the number of seats available.
- Escorted guests to their tables, providing detailed menu information when needed.
- Keeping records of Good and Bad Comments based on the comment cards filled by guests.
- Responsible for calling guests a day or 2 days after the last visit, sending the reports directly to AGM (Asst.Gen.Manager) to make up for the any bad experiences and ensure guests return at Gulf Hotel.
Hostess
Gulf Hotel Bahrain Convention and Spa
11.2017 - 07.2018
- Managed reservations and seating arrangements for smooth operations.
- Assessed table occupancy and guest flow effectively, managing unexpected patron increases smoothly.
- Organised waiting lists during peak hours to manage crowd effectively.
- Coordinated efficiently with kitchen staff for timely food preparation.
- Collaborated with the serving staff to streamline service delivery.
- Ensured availability of menus by regularly checking inventory and placing orders when necessary.
- Took telephone bookings accurately, reducing chances of double booking or errors.
- Assisted in setting up and clearing tables for improved dining experience.
- Maintained reception area stock of important forms and brochures.
- Handled office petty cash and maintained flawless records.
Waitress
Gulf Hotel Bahrain Convention and Spa
Manama
03.2017 - 10.2017
Waitress
Gulf Hotel Bahrain Convention and Spa
Manama
05.2014 - 03.2017
Service Associate/ Bar Maid
Be Resorts-Mactan
Lapu-lapu City
04.2013 - 12.2013
Asst. Supervisor
Lingnam-Cebu Chinese Restaurant
Mandaue City
05.2012 - 01.2013
Management-trainee
INK CLUB BAR Fairmont Hotels and Resorts
11.2010 - 11.2011
Food attendant and Waitress
Leida’s Foodshop and Catering Services
Ormoc City
06.2010 - 11.2010
Education
Bachelor of Science - Hotel and Restaurant Technology
Eastern Visayas State University-Ormoc City Campus
Ormoc City, LeyteSkills
- Flexibility
- Self-motivated
- High initiated
- Can work under pressure
- Time Management
- Record Management
- Written and Verbal Communication
Accomplishments
- Employee of the Month, Gulf Hotel Bahrain’s Convention and Spa, 11/01/17
- Representative for serving the 1st prestigious dinner of the Chaine des Rotisseurs, Gulf Hotel Bahrain, 09/14/17
- Top Seller of the month, Be Resort - Mactan, 05/01/13
- Perfect Attendance Award, Be Resorts, Mactan, 09/25/13
- Service Essentials Training, Fairmont Hotels and Resorts Singapore, 01/01/11
- Bravogram for a job well done during the APPEC 2011, Fairmont Hotels & Resorts Singapore, 09/12/11
Personal Information
- Height: 5'4
- Date of birth: 04/30/91
- Gender: Female
- Nationality: Filipino
- Marital status: Single
References:
- Dr. Barri Hamid, Board of Director and Veterinarian Surgeon, Barri's Vet Hospital
Contact no. +973 3549 1934
- Mr. Biju Joseph, Financial Manager, Barri's Vet Hospital
Contact no. +973 3888 9170
- Mr. Ancil Dsilva, Manager, MSC Bahrain,
Contact no. +973 3514 4205
Timeline
Procurement In-charge and Pharmacy Stock Manager
Barri's Vet Hospital
12.2023 - Current
Receptionist
Barri's Vet Hospital
08.2022 - 12.2023
Telephone Operator cum Secretary
MSC Meditteranean Shipping Company
12.2018 - 03.2021
Hostess / Trainer
La Pergola by Gian Carlo Perbellini - Gulf Hotel
07.2018 - 12.2018
Hostess
Gulf Hotel Bahrain Convention and Spa
11.2017 - 07.2018
Waitress
Gulf Hotel Bahrain Convention and Spa
03.2017 - 10.2017
Waitress
Gulf Hotel Bahrain Convention and Spa
05.2014 - 03.2017
Service Associate/ Bar Maid
Be Resorts-Mactan
04.2013 - 12.2013
Asst. Supervisor
Lingnam-Cebu Chinese Restaurant
05.2012 - 01.2013
Management-trainee
INK CLUB BAR Fairmont Hotels and Resorts
11.2010 - 11.2011
Food attendant and Waitress
Leida’s Foodshop and Catering Services
06.2010 - 11.2010
Bachelor of Science - Hotel and Restaurant Technology
Eastern Visayas State University-Ormoc City Campus
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