Masoud Ebrahim
Kingdom Of Bahrain
Summary
Accomplished professional with expertise in business development and negotiation, driving business improvement through strategic customer relationship management. Proven track record in enhancing customer satisfaction and fostering long-term partnerships. Committed to leveraging skills to achieve organisational growth and success.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Business Consultant
Property Finder - Carlton Real Estate
Seef
2023.02 - 2026.04
- Provide expert advice to clients in real estate transactions, negotiating favorable terms and pricing for property deals.
- Work closely with stakeholders to negotiate contracts, resolve issues, and close deals efficiently.
- Advise clients on real estate investments, negotiating terms, prices, and contracts to ensure optimal deals.
- Lead negotiations between buyers and sellers to secure favorable outcomes and close deals promptly.
- Negotiate lease agreements, property sales, and investment deals to maximize client returns.
- Build and maintain relationships with property owners and investors, facilitating successful negotiations and transactions.
Key Account Manager
Batelco - STC - Kalaam Telecom
Seef
2016.03 - 2023.02
- Lead negotiations for high-value contracts and closing deals.
- Reporting and Showcase of Products and Software.
- Build a long relationship with clients.
- Build a long term business strategy plan.
- Collaborated cross-functionally with sales, marketing and product teams to ensure alignment on client deliverables and expectations.
- Negotiate contracts and agreements with key stakeholders, securing favorable terms for both parties.
Call Center Agent
Standard Chartered Bank
Manama
2013.12 - 2016.11
- Handle inbound and outbound calls to resolve customer issues, negotiate service terms, and ensure customer satisfaction.
- Negotiate with customers to retain accounts, address concerns, and offer solutions tailored to their needs.
- Resolve customer complaints and negotiate satisfactory outcomes to maintain positive relationships.
Collector
HSBC
Seef
2010.12 - 2013.06
- Contact and negotiate with delinquent account holders to recover outstanding loans and payments.
- Monitor overdue accounts and negotiate revised payment terms or repayment schedules.
- Address customer disputes, negotiate settlements, and provide solutions to clear accounts.
Education
Accounting (AAT) -
BIBF
Juffair 2014.01 - 2014.12
Finance - undefined
Bahrain Training Institute
Isa Town 2007.09 - 2010.06
Skills
- Business Development
- Negotiation
- Customer Satisfaction
- Customer Relationship Management
- Driving business improvement
LANGUAGES
Arabic
English
Timeline
Business Consultant
Property Finder - Carlton Real Estate
2023.02 - 2026.04
Key Account Manager
Batelco - STC - Kalaam Telecom
2016.03 - 2023.02
Accounting (AAT) -
BIBF
2014.01 - 2014.12
Call Center Agent
Standard Chartered Bank
2013.12 - 2016.11
Collector
HSBC
2010.12 - 2013.06
Finance - undefined
Bahrain Training Institute
2007.09 - 2010.06