MEGHA PILLAI
Flat 13, Bldg 254, Road 3205, Block 328
Summary
Customer-oriented General Manager with 8 plus years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Serviced focused and dedicated to promote loyalty and repeat business.
Overview
11
11
years of professional experience
Work History
GENERAL MANAGER
GSPU CHARTERED ACCOUNTANTS
12.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Receptive to the needs of the client and efficient management of multiple tasks and satisfaction of clients.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Prepared and recommended long-range plans for development of department personnel.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Assistant Manager
BELMARK CONTRACTING CO WLL
05.2016 - 11.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Associate
KPMG
02.2013 - 04.2014
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
JUNIOR FINANCE ASSOCIATE
XEROX
07.2012 - 01.2013
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
MBA - FINANCE AND MARKETING
MAR ATHANASIOS COLLEGE FOR ADVANCE STUDIES(MACFAST
THIRUVALLA, KERALA03.2012
BACHELOR OF COMMERCE - Taxation
KERALA UNIVERSITY
TRIVANDUM03.2010
SCHOOLING - COMMERCE AND INFORMATION TECHNOLOGY
INDIAN SCHOOL OF MUSCAT
MUSCAT, SULTANATE OF OMAN02.2008
Skills
- Business Leadership
- Administrative Management
- Finance and Accounting Oversight
- Human Resources Oversight
- Focus and Follow-Through
- Originality and Creativity
- Management Training
- Performance Monitoring and Evaluation
- Hiring and Onboarding
- Sales Tracking
- Client Account Management
- Business Growth Initiatives
Languages
Malayalam, English, Hindi, Tamil
Native language
Hobbies
Travelling, Music, Yoga, Walking, Gardening, Cooking & Voluntary activities.
Timeline
GENERAL MANAGER
GSPU CHARTERED ACCOUNTANTS
12.2018 - Current
Assistant Manager
BELMARK CONTRACTING CO WLL
05.2016 - 11.2018
Associate
KPMG
02.2013 - 04.2014
JUNIOR FINANCE ASSOCIATE
XEROX
07.2012 - 01.2013
MBA - FINANCE AND MARKETING
MAR ATHANASIOS COLLEGE FOR ADVANCE STUDIES(MACFAST
BACHELOR OF COMMERCE - Taxation
KERALA UNIVERSITY
SCHOOLING - COMMERCE AND INFORMATION TECHNOLOGY
INDIAN SCHOOL OF MUSCAT
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