Meli Germine Flore
Sanabis
Summary
Dedicated waitress with over 2 years of experience delivering exceptional service in a 4-star hotel setting. Expertise in creating memorable dining experiences for a diverse clientele while maintaining high hospitality standards. Proficient in managing busy shifts and building strong guest relationships, aiming to leverage this background in providing top-tier service aboard a cruise ship.
Overview
4
4
years of professional experience
Work History
Waitress
Ibis seef Hotel / Ibis Styles Hotel
Al seef
11.2023 - Current
- Delivered exceptional table service to ensure customer satisfaction in a busy, fast-paced environment.
- Handled high-volume sections efficiently, managing 15 tables with precision.
- Provided menu recommendations and upselling based on guest preferences, increasing daily revenue.
- Facilitated efficient communication to sustain uninterrupted service.
- Followed health, safety, and hygiene protocols, including safe food handling practices.
Food and Beverage Assistant
New York Coffee
Adliya
11.2020 - 09.2023
- Assisted in setting up and managing banquet events, including table arrangements and service.
- Prepared and served beverages, including coffee and cocktails, ensuring quality and presentation.
- Resolved customer concerns promptly to maintain high levels of guest satisfaction.
- Trained new staff members in service standards and operational procedures.
- Monitored temperatures of prepared food and cold-storage areas.
- Maintained dining and food service areas to maximize safety and cleanliness.
Education
Bachelor of Science - Food science and technology
University of Buea
CameroonGCE Advance Level -
GBHS
bueaGCE Ordinary Level -
GBHS Buea
CameroonSkills
- Strong Communication Skills
- Proven ability to thrive in high-pressure environments
- Strong organizational and multitasking abilities
- Knowledge of food and beverage service standards
- Team player with a positive and energetic attitude
- Familiarity with point-of-sale (POS) systems and MICROS
Accomplishments
- Recognized as Employee of the Month for consistently delivering excellent service
- Played a key role in increasing repeat customer visits by fostering strong relationships with guests
- Consistently received positive customer feedback, maintaining a 95% satisfaction score in customer surveys
REFERENCES
Ms. Sameera - HR Manager
New York coffee, Bahrain
hr.bh@miaholding.com, +973 3660 6996
Shivika K Rodrigo - Cluster T&C, and L&D Amin
IBIS and IBIS Styles Hotel
shivika.rodrigo@accor.com, +973-339-39745
Languages
English
First Language
French
Advanced (C1)
C1
Arabic
Elementary (A2)
A2
Timeline
Waitress
Ibis seef Hotel / Ibis Styles Hotel
11.2023 - Current
Food and Beverage Assistant
New York Coffee
11.2020 - 09.2023
Bachelor of Science - Food science and technology
University of Buea
GCE Advance Level -
GBHS
GCE Ordinary Level -
GBHS Buea
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