MISHAL ABDUL AZEEZ
Busaiteen
Summary
Results-driven automotive professional currently handling dual responsibilities as Warranty and Technical Manager at Hyundai Bahrain distributor. Over 3 years of proven success in end-to-end warranty claim management, technical issue analysis, training coordination, and compliance oversight. Skilled in collaborating with service teams, OEMs, and clients to optimize claim outcomes, improve service processes, and drive training initiatives. Adept at using SAP Fiori and technical data to enhance accuracy, reduce processing time, and maintain high customer satisfaction in a fast-paced dealership environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warranty & Acting Technical Manager
First Motors W.L.L
07.2021 - Current
- Company Overview: Hyundai Distributor
- Oversaw all warranty claim submissions, validations, and appeals in strict adherence to Hyundai policies.
- Coordinated with manufacturer representatives for claim reviews, rejections, and reimbursements.
- Maintained detailed records of claims, destroyed parts, and warranty audits.
- Prepared QIR (Quality Investigative Report) for all the problems occurring in vehicles & having the reports sent to Korea for further investigation.
- Assumed technical and training responsibilities after the departure of the previous Technical Manager.
- Provided frontline technical support for complex diagnostics and escalated repairs.
- Collected quality and failure data, conducted pre-analysis of repeated issues, and supported root cause reporting to Hyundai.
- Validated technical service programs and software updates, ensuring alignment with OEM guidance.
- Developed in-house training plans for technicians and organized sessions to upskill workshop teams.
- Initiated creation of SOPs and improved troubleshooting documentation for workshop reference.
- Managed the Pre-Delivery Inspection (PDI) department for 3 months after the departure of the previous PDI controller.
- Regularly collaborated with Service Advisors and internal departments to streamline processes and enhance claim accuracy.
Education
Bachelor of Science - Data Science And Programming
Indian Insitute of Technology
Madras,Tamil Nadu,India12-2026
B.Tech - Mechanical Automobile
Sree Chitra Thirunal College of Engineering
Trivandrum,Kerala India03-2020
Skills
- Warranty Claims Management
- Technical Data Review
- SAP Fiori
- MS Suite
- Compliance with Manufacturer Policies
- Training Coordination
- Process Documentation
- Stakeholder Communication
- Problem Solving
- Continuous Improvement
- Team Supervision
- PDI Operations
- Time Management
- Analytical Thinking
- Team Collaboration
- Cross-functional team management
Certifications And Projects
Application of PCM in Helmet Cooling, Simulated thermal performance improvements using Phase Change Materials in MATLAB.
Certification
Hyundai Certified Warranty Specialist
Languages
English
Malayalam
Hindi
Tamil
Arabic
Timeline
Warranty & Acting Technical Manager
First Motors W.L.L
07.2021 - Current
Bachelor of Science - Data Science And Programming
Indian Insitute of Technology
B.Tech - Mechanical Automobile
Sree Chitra Thirunal College of Engineering
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