Mohamed Abd Elhamid Badawi
Manama,Bahrain
Summary
Possessing a number of significant achievements within customer services management and sales targets. Excellent commercial approach to solving problems and optimizing team potentials whilst pro-actively developing new business strategies and ideas. Now looking for next stage in career whilst continuing to make a significant contribution for a major player.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work history
Senior Sales
Saks Fifth Avenue
Bahrain City Center, Bahrain
08.2008 - 04.2025
- Accountable for achieving sales targets while minimizing costs and maximizing customer satisfaction and team morale.
- Created and maintained positive, honest, and motivating work environment that promotes adaptability and productivity.
- Delivered exemplary customer service, ensuring team consistently meets and exceeds expectations.
- Maintained organized and efficient stockrooms, optimizing stock levels and display standards.
- Collaborated with global purchasing team to secure best product selection for department.
- Ensured staff compliance with company policies, procedures, and standards.
- Monitored daily sales reports to identify areas for improvement and implement actionable strategies.
- Analyzed promotion performance to determine effectiveness and make data-driven decisions.
- Provided consistent coaching and support to ensure all team members deliver 100% customer service at all times.
- Ensured full compliance with health and safety procedures, including proper implementation of SOP guidelines.
Store manager
RAOUL
Dubai festival city, UAE
08.2007 - 07.2008
- Led team of 5 associates, setting and tracking daily, weekly, and monthly targets.
- Oversaw stock movement and ensured accurate inventory control.
- Analyzed business performance and implemented improvement strategies.
- Achieved 100% in Dubai Service Excellence Scheme.
- Ensured compliance with HR policies and operational standards.
- Managed customer service levels and team productivity.
- Organized outdoor events to boost revenue and customer engagement.
- Resolved customer complaints effectively, protecting store's image and consumer relationships.
Sales executive
RAOUL
M.O.E Dubai, UAE
02.2006 - 07.2007
- Providing outstanding customer service
- Maintaining peak performance, ensuring thecommercial viability of all visual displays
- Keep the stock rooms clean and organized
- Managing bank and cash transactions
- Giving new ideas to management in order to improve sales
- Developed customer loyalty with excellent customer service, leading to repeat business.
Education
bachelor certificate - social work
University of Tanta
09.2000 - 06.2003
Skills
- Customer Services
- Strategic Planning
- Staff Training
- Team Leadership
- Ability to learn quickly
- Good communication Skills
- Strong team leader
- Problem-solving
- Public speaking
Languages
Arabic
English
Timeline
Senior Sales
Saks Fifth Avenue
08.2008 - 04.2025
Store manager
RAOUL
08.2007 - 07.2008
Sales executive
RAOUL
02.2006 - 07.2007
bachelor certificate - social work
University of Tanta
09.2000 - 06.2003
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