Mohamed Jasim Juma Muhanna
Isa Town
Summary
Strategic and results-driven executive with over 20 years of progressive leadership experience across telecom, customer experience, and business excellence. Recognized for spearheading operational transformations, driving EFQM-based quality initiatives, and elevating customer satisfaction through CX strategy. Known for cross-functional leadership, stakeholder engagement, and a passion for organizational development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head of Quality Management
BNET B.S.C.
05.2019 - 01.2020
- Implemented enterprise-wide management framework using EFQM 2020 model.
- Delivered operational efficiencies contributing to cost reduction and improved margins.
Head of Wholesale Products & Services
BNET B.S.C.
01.2018 - 04.2019
- Led separation strategy from Batelco Retail to BNET.
- Reengineered key wholesale operations and elevated customer satisfaction metrics.
Head of Wholesale Finance
Batelco B.S.C.
09.2014 - 12.2017
- Managed financial accounts for STC Bahrain, Zain, and Kalaam Telecom.
- Oversaw debt collection and dispute resolution with wholesale customers.
Education
MBA (Merit) - Business Administration
University of Strathclyde
01.2021
Professional Diploma - Customer Experience (CX)
CX Academy
06.2025
BSc - Electrical & Communications Engineering
University of Bahrain
01.2003
Skills
- Customer Experience Strategy (CX)
- EFQM Business Excellence
- Financial & Performance Management
- Operational Transformation
- Process Reengineering
- Stakeholder Engagement
- Coaching & Team Development
- Quality Audits & Compliance
Certification
- EFQM Qualified Assessor – EFQM, Brussels (2020–2023)
- Certified Management Accountant (CMA) – IMA, USA (Expected: 2026)
Languages
Arabic (Native)
English (Fluent)
Hobbies and Interests
Leadership Reading, Football, Personal Development
Timeline
Head of Quality Management
BNET B.S.C.
05.2019 - 01.2020
Head of Wholesale Products & Services
BNET B.S.C.
01.2018 - 04.2019
Head of Wholesale Finance
Batelco B.S.C.
09.2014 - 12.2017
Professional Diploma - Customer Experience (CX)
CX Academy
BSc - Electrical & Communications Engineering
University of Bahrain
MBA (Merit) - Business Administration
University of Strathclyde
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