Mohamed Fahad
Account Manager
Chennai,Tamil Nadu
Summary
Motivated individual with 7+ years of customer service and sales experience. Skilled in building customer relationships and understanding their needs. Possesses strong communication and interpersonal skills for delivering superior service. Focused and self-driven professional with structured time management, maintaining high efficiency and performance. Strives for perfection and recognizes the importance of adaptability and flexibility in achieving goals. Proven team player with open communication skills and a friendly nature. Embraces challenges positively and consistently completes them effectively.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Account Manager
Kalaam Telecom
Manama, Kingdom Of Bahrain
06.2023 - Current
- Exploring new business opportunities within the telecom wholesale industry and finding potential customers.
- Managing the existing relationship with current customers and partners.
- Preparing quotations, proposals, and solutions (for RFPs, RFIs) to customers and presenting the solutions to the customers.
- Day-to-day communication with customers and being ready to visit customers on a regular basis.
- Interact with a broad level of International Key accounts & Global Carriers for prospect business opportunities and Global Bids.
- Handling complete onboarding process for customers (technical, commercial, legal contract negotiation and execution).
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Specialist – Commercial & Carrier Management
Kalaam Telecom
Manama
06.2022 - 05.2023
- Engage with wholesale partners to discuss and receive optimal technical & commercial proposals.
- Evaluate multiple competitive options where required to ensure a positive commercial positioning.
- Ensure to maintain a healthy strong relationship with all partners globally in order to ensure receiving best commercials in the market.
- Working with pre-sales team.
- Ensure to follow SLAs'.
- Maintaining TAT (turnaround time).
Corporate Sales Specialist
M. H. Al Mahroos B.S.C
Manama
01.2020 - 06.2022
- Investigate the market to identify potential acquisitions and perform research to determine how appealing each opportunity is
- Oversee all inventory and equipment purchases, identifying areas of potential savings
- Oversee project procurement management
- Negotiated & renegotiated contracts with suppliers liaising with various departments to ensure everyone is satisfied with the supplier
- Maintain supplier relationships to ensure smooth operations
- Managed suppliers from various countries like, China, India, UAE, Italy, Germany & UK
- Manage Quotations & Reports for sales activities
- Managed tender processes including documentation, bid evaluations & publication notices
- Acted as a liaison between management and the projects team
- Relay information to inventory and employee management team, taking their reports into consideration at all times
- Create forecast of demand to be prepared for upcoming requirements
- Review delivery orders to ensure supply is met, taking availability, cost, manufacturing process, and lead times into consideration
- Create and maintain comprehensive project plans and reports
- Work with the HOD on Annual Goals, Budgeting, Forecasting Revenues
- Create and Manage Dashboards in MS Excel and Power Bi to represent daily and monthly KPIs on Inventory movement, Revenues, Expenses, Customer Attrition and Competitor Pricing for the Senior Management
- Lead the development and provision of routine and ad-hoc analytic reports to the Senior Management.
HVAC Application Engineer
M.H Al Mahroos B.S.C (C)
Manama, Kingdom Of Bahrain
05.2016 - 12.2019
- Selection of Applied products (AHUs, FCUs & Chillers).
- VRF Units selection.
- Equipment schedule preparation.
- Taking quantities for estimation.
- Preparing compliance statements according to project requirements.
- Preparing technical submittals.
- Provide technical support to sales team.
- All operations coordination activities on a timely basis.
Education
Bachelor of Engineering in Civil Engineering -
ACET
Tamil Nadu, India 01.2021 - 2024.04
Diploma in Civil Engineering - undefined
PRIST University
Tamil Nadu, India 01.2013 - 2016.04
A-Levels, Science - undefined
British Council
Manama, Kingdom of Bahrain 01.2010 - 2011.04
Higher Secondary School - undefined
The Indian School
Manama, Kingdom of Bahrain 01.2000 - 2010.04
Skills
- Supply chain management
- Business Development
- Client Relationship Management
- A fast learner who can quickly understand and articulate new technologies and processes
- Analysis Skills
- Project management
- Intermediate knowledge in MS Power Bi
- Advanced knowledge using CRM (SAGE, Net Suite)
- Excellent Proficiency in all MS Office applications
- Excellent communication skills
- Supply chain management
Current location
Tamil Nadu, India
Personal Information
- Date of Birth: 06/06/1993
- Nationality: Indian
- Driving License: Valid Driving License
- Marital Status: Married
- Religion: Islam
References
Available on request
Languages
English
Proficient
C2
Hindi
Proficient
C2
Malayalam
Advanced
C1
Tamil
Proficient
C2
Accomplishments
- Certificate of appreciation at Kalaam Telecom for 3rd Quarter 2023, in recognition of “Bringing digital enhancements to the Carrier Management team and launching the internal carrier portal”.
- Certificate of appreciation at M. H Al Mahroos BSC © for “Dilmunia Grand Canal and Marina Musical Fountain & Water Feature Works” project.
Certification
Introduction to Generative AI from Google Cloud
Interests
Cricket
Airplanes
Cooking
Travelling
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Yours Sincerely
Mohamed Fahad
Timeline
Introduction to Large Language Models from Google Cloud
08-2024
Introduction to Generative AI from Google Cloud
05-2024
Account Manager
Kalaam Telecom
06.2023 - Current
Specialist – Commercial & Carrier Management
Kalaam Telecom
06.2022 - 05.2023
Bachelor of Engineering in Civil Engineering -
ACET
01.2021 - 2024.04
Corporate Sales Specialist
M. H. Al Mahroos B.S.C
01.2020 - 06.2022
HVAC Application Engineer
M.H Al Mahroos B.S.C (C)
05.2016 - 12.2019
Diploma in Civil Engineering - undefined
PRIST University
01.2013 - 2016.04
A-Levels, Science - undefined
British Council
01.2010 - 2011.04
Higher Secondary School - undefined
The Indian School
01.2000 - 2010.04
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