Mohamed Jamal Abdullah Obeid
Sanad
Summary
Respected Sir, I would like to apply for the post of Body Shop Manager in your reputed organization. I am a hardworking person. As a member of your qualified team, my aim will be to benefit the company with my experience and in the same time, I will be keen to learn new things. I assure if given a chance I would surely prove an asset to your company. Looking forward to have a positive response from you. Regards, Mohamed Obeid (+973) 66992257 Desire a position where my skills would be of value and where my continued professional growth would be encouraged and hence contribute to the growth of the organization. Skill Summary Organizational/Management Ability to work under pressure Ability to meet deadlines Ability to learn new things quickly Able to identify goals and priorities and resolve issues in initial stages Ability to Manage the Staff. Excellent interpersonal and time management skills. Customer Relations Talent for identifying customer needs and presenting appropriate company product and service offerings 21 years of proven career record in excellent customer interaction Demonstrated ability to gain customer trust and provide exceptional follow-Up, Leading to increased repeated and referral business. Expertise in resolving customer service issues Customer service skills Process improvement Strong decision-making skills Managing processes Staffing Planning Tracking budget expenses Analyzing information Developing standards Help desk experience
Overview
21
21
years of professional experience
2
2
Language
Work History
Regional Body Shop manager
Al Futtaim Auto & Machinery, FAMCO
05.2015 - Current
- Forecast goals and objectives for the department and strive to meet them
- Hire, train, motivate and monitor the performance of all body shop employees
- Prepare and administer an annual operating budget for the body shop
- Direct and schedule the work of all body shop employees
- Establish and maintain good working relationships with insurance adjusters
- Establish and maintain good working relationships with customers in order to encourage business
- Implement aggressive marketing plan to increase body shop business
- Monitor technicians' daily productivity reports and corresponding payroll records
- Give fair estimate on cost and time required for bodywork
- Follow up on parts department orders to ensure parts availability
- Monitor progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed
- Maintain high-quality service repairs and minimize comebacks
- Conduct periodic spot checks of completed jobs for quality
- Check quality of completed work
- Handle customer complaints immediately and according to dealership's guidelines
- Monitor paper flow to ensure that all documents are accounted for, filled out completely and filed or distributed to the appropriate parties
- Prepare final billing for completed repair orders
- Control accounts receivables for body repair work
- Understand, keeps abreast of and comply with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal
- Ensure that proper safety equipment is available and being used properly
- Facilitate and conduct technical training and send employees to appropriate training
- Monitor the maintenance of paint booth, frame straightening equipment, and other large fixed assets to ensure long-term usage and value
- Keep abreast of new equipment and tools available and recommend purchases
- Ensure that the work areas and customer waiting areas are kept clean
- Attend managers meetings
- Maintain professional appearance
- Other tasks as assigned.
Workshop Manager
Behbehani Brothers, Audi
09.2013 - 04.2015
- Meet and greet customers and to establish stable business relations
- Preparing, processing, and interpreting of repair orders
- Knowledge of automotive systems and repair techniques (manufacturing, paint finishes)
- Estimate cost and price of needed vehicle repairs and train team members
- Following up on new models and product improvements based on technical services bulletins, etc
- Maintaining warranty guidelines in order to ensure accuracy of warranty repair orders
- Communicate with financial services companies during the estimating process to ensure coverage of all necessary repairs
- Maintain quality control on Body Shop repairs
- Organizing and planning constant improvement of interpersonal skills
- Maintenance and following up of federal, provincial, and local regulations pertaining to hazardous waste, emissions, and team members health and safety
- Develop competitive price structure
- Analyze profit-and-loss status and to price and plan jobs accordingly
- Establish and maintain an accurate and accessible set of Body Shop records.
Senior after sales supervisor
Mohamed Abdulrahman Al, -Caterpillar
Bahar
07.2008 - 08.2013
- Direct- Sales of spare parts, workshop services and other Aftermarket products
- Maximize participation rate (field coverage) through direct customer contacts
- Explore and convert new business opportunities that result in increased revenue and Profit for the
- Division
- Maintain & grow a customer database for the assigned territory indicating the parts and service potential available and potential lost
- Ensure that accurate information on competitors is presented to the Aftermarket Sales Manager thereby supporting the development of strategies that are aimed at increasing the parts and service retention.
IT Manager
Consolidated Contractors Company-CCC
06.2005 - 04.2008
- Managing IT staff by recruiting and training employees, communicating job expectations, and monitoring performance
- Overseeing the annual IT budget and ensuring cost-effectiveness
- Monitoring daily operations, including server hardware, software, and operating systems
- Coordinating technology installations, upgrades, and maintenance
- Selecting and purchasing new and replacement hardware and software, when necessary
- Testing, troubleshooting, and modifying information systems so that they operate effectively
- Generating performance reports for operating systems
- Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations
- Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures
- Remaining up to date with advances in technology and industry best practices.
IT Supervisor
Networks Port Agency, HILTI
01.2003 - 01.2005
- Analyzing existing computer systems and making recommendations for upgrades and improvements
- Developing and overseeing the installation of systems, which include software and hardware
- Performing tests and troubleshooting, as well as quality assurance
- Implementing safety procedures and data recovery plans
- Recruiting, training, and evaluating staff members
- Developing user manuals, as well as policies, procedures, and safety protocols
- Collaborating with other departments and professionals in the development of IT systems
- Ensuring all installations, maintenance, and upgrades are carried out on schedule and to client specifications
- Delegating tasks and developing budgets and work schedules
- Staying up-to-date with field advancements and ensuring the team receives refresher training as well.
Education
IT Engineer - Information Technology, Computer, Conservation, Networks
Al Quds University
Skills
- Computer Skills
- Windows Operating system
- MS Office
- MS Project
- Graphic design
- Adobe Photoshop CS 2-5
- Adobe illustrator CS 2-5
- Adobe in Design
- CorelDraw Graphic suit 13
- Canva
- Body Shop Operations
- Oil Changes
- Team Development
- Corrective Actions
- Hazardous Waste and Disposal
- Service Quality
- Diagnostic Procedures
- Equipment Functionality
- Compliance Requirements
- Sales Strategies
- P&L Management
- Coaching and Training
- Operational Efficiency
- Body Work
- Frame Straightening
- Training and Development
- Report Analysis
- Personnel Management
- Quality Control
- Vendor Partnerships
- Collision Estimating
- Business Leadership
- Dent Filling
- Customer Needs Assessments
- Area of Certification Certified
- Capital Assets Management
- Distribution Center Management
- Regulatory Compliance
- Merchandising Operations
- Business Relationships
- Price Structuring
- Financial Management
- Inventory Control Processes
- Organizational Structuring
- Program Optimization
- Manage Operations
- Desktops, Laptops and Mobile Devices
- Materials Planning and Logistics
- Hiring and Onboarding
- Strategize Business Plans
- Budget Controls
- Improve Performance
- Operations Oversight
- Payroll Administration and Timekeeping
- Records Organization and Management
- Process Development and Streamlining
- Environmental Impact Management
- Inventory Tracking and Management
- Recycling and Conservation
- Develop Policies
- Waste Management and Reduction
- Policy Development and Enforcement
- Business Growth Initiatives
- Credit Terms Determination
- Special Promotions Planning
- Market and Competitor Research
- Advertising Campaign Development
- Sales Promotion
- Database Maintenance
- Finance and Accounting Oversight
- Marketing
- Content Workflow
Additional Information
- CPR No: 820737054 Passport No: , J723067 Valid Driving License (Bahrain/Jordan/Qatar)
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Team Building / Company RetreatsPersonal development programsCompany CultureCareer advancementTimeline
Regional Body Shop manager
Al Futtaim Auto & Machinery, FAMCO
05.2015 - Current
Workshop Manager
Behbehani Brothers, Audi
09.2013 - 04.2015
Senior after sales supervisor
Mohamed Abdulrahman Al, -Caterpillar
07.2008 - 08.2013
IT Manager
Consolidated Contractors Company-CCC
06.2005 - 04.2008
IT Supervisor
Networks Port Agency, HILTI
01.2003 - 01.2005
IT Engineer - Information Technology, Computer, Conservation, Networks
Al Quds University
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