Mohammed Ali Janahi
Riffa Views,Al Mazrowiah
Summary
Developed interpersonal and communication skills in high-paced customer service environment, looking to transition into new field. Demonstrates ability to handle complex inquiries and manage customer relationships effectively. Seeking opportunities to leverage these transferrable skills in dynamic and collaborative setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Customer Service Agent
Bahrain Airport Services
09.2024 - Current
- Assisted passengers at the check-in counter, ensuring smooth and efficient processing.
- Managed the boarding process, verifying documents and guiding passengers.
- Delivered high-quality customer service by addressing passenger needs and inquiries.
- Handled special service requests and coordinated with other airport departments.
- Worked across multiple airline operations, adapting to various systems and service standards.
Retail Sales Agent
ZAIN BAHRAIN
09.2023 - 09.2024
- Addressed customer complaints and worked toward satisfactory resolutions.
- Investigated and escalated complex issues to supervisors or specialized teams as needed.
- Guided customers on how to use various self-service tools and online portals.
- Provided accurate information about network outages, service updates, and new product launches.
- Suggested relevant products and services to better meet customer needs.
- Prepared and managed the monthly team schedule to ensure full shift coverage.
- Temporarily assumed the responsibilities of the team leader during periods of absence or vacation.
Education
Bachelor of Science - International Business
University of Technology Bahrain
Kingdom Of Bahrain 09.2025
Secondary certificate -
AMA INTERNATIONAL SCHOOL
Kingdom Of Bahrain 01.2020
Skills
- Participated in leadership training program
- Strong adaptability to changing environments
- Clear interpersonal communication
- Complaint handling
- Customer retention
- Call center operations
Certification
- TRACK CLEARANCE TEAM (MARSHAL ASSOSIATION), BMF - 2019-present
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Senior Customer Service Agent
Bahrain Airport Services
09.2024 - Current
Retail Sales Agent
ZAIN BAHRAIN
09.2023 - 09.2024
Bachelor of Science - International Business
University of Technology Bahrain
Secondary certificate -
AMA INTERNATIONAL SCHOOL