Summary
Overview
Work History
Education
Skills
Websites
Languages
Work Skills
Personal Qualifications
Timeline
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Mohammed Shanzeer Zubair

Mohammed Shanzeer Zubair

Riffa,Sothern Governate

Summary

Results-driven professional with extensive experience at DSV Bahrain, excelling in customer service and logistics. Proven leadership in managing teams and optimizing workflows, achieving 100% inventory accuracy. Skilled in WMS and effective communication, fostering strong client relationships to enhance operational efficiency and drive business success.

Overview

8
8
years of professional experience

Work History

Customer Service Representative Team Lead

DSV BAHRAIN
07.2024 - Current
  • Managed operational requirements for key client, ensuring service excellence and compliance.
  • Directed local and overseas shipments, executing warehouse functions on schedule.
  • Supervised a team of five client service representatives to maintain effective 24/7 operations.
  • Streamlined work assignments to maximize productivity and improve workflow.
  • Monitored inventory levels while enforcing FEFO standards to prevent product aging.
  • Engaged suppliers and vendors to enhance shipping and receiving processes.
  • Negotiated competitive rates with transportation vendors, achieving timely deliveries at lower costs.
  • Implemented automation of receiving process with regional IT, reducing lead time and improving accuracy.

KEY CLIENT CUSTOMER SERVICE REPRESENTATIVE

DSV BAHRAIN
12.2020 - 06.2024
  • Oversaw order creation, fulfillment, dispatch, and billing for Arla Foods across Middle East and Africa regions.
  • Coordinated with warehouse and transportation teams to ensure timely delivery of export orders.
  • Designed standard operating procedures to enhance customer service and warehouse operations.
  • Directed workflows in warehouses to manage receipt, storage, picking, loading, and shipping processes.
  • Achieved monthly goals by scheduling order receipts and processing shipments based on KPIs.
  • Collaborated with internal departments to ensure compliance with customs regulations.
  • Customized WMS system INFOR to align with operational requirements and improve KPI performance.
  • Monitored stock levels daily and provided weekly inventory reports to clients.

ADMIN ASSISTANT

DADEDO BAHRAIN
01.2017 - 12.2020
  • Prepare monthly reports and calculate the profit / Loss for the month.
  • Prepare invoices and bill the customers on month ends and follow up for the payments.
  • Coordinating with the production manager and project manager for proper costing and furnish information regarding each events.
  • Prepare sales budget on weekly basis and submit to the management team.
  • Maintain and track the inventory data.
  • Support various team members to carry out research, analyze data and make recommendations.
  • Minimize the losses and maximize the monthly revenue.

Education

Bachelor of Business Management - banking & Finance

Manipal University
01.2016

Skills

  • Customer support expertise
  • Logistics management
  • WMS proficiency
  • VAT compliance knowledge
  • MS Office skills
  • Team collaboration
  • Strategic decision making
  • Active listening abilities
  • Communication proficiency
  • Management capabilities
  • Leadership qualities
  • Interpersonal communication

Languages

  • English
  • Arabic
  • Hindi
  • Malayalam
  • Tamil

Work Skills

  • Extensive customer service and logistics knowledge.
  • Adequate Knowledge in WMS, VAT and M.S office.
  • Team Management.
  • Decision making skills.

Personal Qualifications

Manipal University, Bachelor of Business Management specialized in Banking & Finance, 2016

Timeline

Customer Service Representative Team Lead

DSV BAHRAIN
07.2024 - Current

KEY CLIENT CUSTOMER SERVICE REPRESENTATIVE

DSV BAHRAIN
12.2020 - 06.2024

ADMIN ASSISTANT

DADEDO BAHRAIN
01.2017 - 12.2020

Bachelor of Business Management - banking & Finance

Manipal University

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Mohammed Shanzeer Zubair