MOHAMMED UMAR SHAIKH
Warehouse Supervisor/Assistant, Inventory Controller, Customer Support Executive
Summary
Dedicated and detail-oriented professional with over 15 years of experience in logistics, customer support, and inventory management. Proven ability to streamline operations, enhance customer satisfaction, and maintain accurate records. Seeking to leverage my expertise in a challenging role that allows for growth and contributes to organizational success.
Overview
3
3
Certifications
22
22
years of professional experience
Work History
Warehouse Assistant Cum Customer Support Executive
Bahrain Gas
08.2022 - Current
- Manage daily activities related to customer deliveries and receiving shipments.
- Inspect goods for damage and segregate as necessary.
- Prepare Goods Receipt Notes (GRN) and handle related documentation.
- Maintain warehouse stock and perform daily cycle counting.
- Gather and address customer feedback to improve service quality.
- Report to the manager and relevant departments regarding operations.
Warehouse Supervisor
Ansar Gallery
08.2018 - 06.2021
- Supervised all warehouse activities, ensuring efficient operations.
- Assigned tasks to Checkers and Helpers for new shipments.
- Coordinated with the logistics team to verify incoming shipments.
- Reviewed work from Checkers and prepared documents for data entry to create Goods Receipt Notes (GRN) for the logistics team to enter into SAP.
- Compiled and sent daily reports to the manager and relevant departments.
- Ensured readiness of customer items for location-wise transfers with the team.
- Oversaw cleaning and maintenance tasks with labor staff.
Store Keeper
Al Asfour Furniture
01.2012 - 12.2017
- Managed daily customer delivery activities and prepared shipments.
- Maintained stock levels and received goods, verifying quantity and item specifications.
- Inspected items for damages and reported issues to the logistics team.
- Created Goods Receipt Notes (GRN) and assigned tasks to workers for offloading containers.
- Ensured readiness of items for the next day's customer deliveries.
- Monitored staff attendance to maintain operational efficiency.
CRF Executive cum Auditor (Customer Support Executive)
Future Group Company
04.2010 - 09.2011
- Managed customer complaints and collaborated with the technical department for resolution.
- Created complaint requests (Cannibalized Request Forms) for each customer issue.
- Sent requests to the concerned team manager for approval, then forwarded to the technical manager for resolution.
- Followed up with customers’ post-resolutions to gather feedback and updated the system accordingly.
- Compiled and sent daily reports to the manager and technical team regarding complaint resolutions and completions.
Regional Logistics Executive
Wipro Ltd
08.2008 - 04.2010
- Managed customer orders, ensuring readiness and tracking from vendors/suppliers to the billing hub.
- Created Goods Receipt Notes (GRN) after clearance and dispatched materials/products/equipment to customers.
- Monitored shipment locations and communicated with site supervisors or customers for receipt confirmation and condition checks.
- Collected customer acknowledgments for received products and submitted invoices for payment collection.
- Handled aging reports and billing processes and coordinated with suppliers for timely material readiness for new shipments.
Store Keeper
Safe Enterprises
06.2004 - 01.2008
- Managed inbound and outbound materials, issuing items with proper receipts to ensure accurate tracking.
- Maintained stock levels and conducted daily cycle counts to support inventory accuracy.
- Updated inventory records using Excel and created Goods Receipt Notes (GRN) upon receiving materials, ensuring alignment with purchase orders.
- Organized materials in designated areas and maintained records of issued tools.
Education
Graduate - Commerce
North East Christian University
Nagaland, India01-2025
Intermediate - undefined
Chennai senior secondary school
Chennai, India01-2018
Skills
Accounts Diploma (Since 2000)
Attention to detail
Time management
Warehouse safety
Inventory management
Certification
Twice Mathematics Certificate with Distinction and in Second grade.
Interests
Finding solutions when tasks become challenging, maintaining good relationships with colleagues, relatives, and friends while avoiding negativity and embracing happiness, Being a hard worker
Passport Details
- Passport No. Y4882129
- Issue Date: 2024-07-15
- Expire date: 2024-07-14
Timeline
Warehouse Assistant Cum Customer Support Executive
Bahrain Gas
08.2022 - Current
Warehouse Supervisor
Ansar Gallery
08.2018 - 06.2021
Store Keeper
Al Asfour Furniture
01.2012 - 12.2017
CRF Executive cum Auditor (Customer Support Executive)
Future Group Company
04.2010 - 09.2011
Regional Logistics Executive
Wipro Ltd
08.2008 - 04.2010
Store Keeper
Safe Enterprises
06.2004 - 01.2008
Intermediate - undefined
Chennai senior secondary school
Graduate - Commerce
North East Christian University