Mohammed Usman Delvi

As the Operations Manager at Quick Zebra Services (QZS) in Bahrain International Airport, I led a dedicated team in managing Night Shift Janitorial & General Cleaning Operations. My role involved overseeing services such as General / Deep Cleaning, Disinfection & Waste Management at NPTB, Airside & Landside Vicinities & Carpark area. Additionally, I ensured that expectations, SLA’s & KPI’s were in line with agreed contract terms and conditions, identified and implemented efficiencies, and drove innovation across all areas. Moreover, the jobs I responsibly completed are listed below.

• Ensured highest hygiene standards for client satisfaction.
• Managed the timely completion of tasks to maintain cleanliness and orderliness.
• Took charge of stock supplies, ensuring availability when needed.
• Implemented effective cleaning strategies, achieving optimal results.
• Led team meetings to discuss improvements in cleaning methods.
• Resolved customer complaints promptly with active listening and problem-solving skills.
• Conducted regular inspections to ensure adherence to health and safety regulations.
• Assessed performance of cleaners, providing feedback for improvement.
• Prepared reports regarding cleaning operations, keeping management informed about issues or concerns.
• Scheduled periodic maintenance checks for cleaning equipment, avoiding unexpected breakdowns.
• Maintained efficiencies during busy seasons, providing sickness and holiday cover for staff absence.
• Resolved client issues relating to cleanliness with positive outcome.
• Facilitated smooth and effective cleaning operations for 275 staff.
• Inspected cleaning quality to achieve pristine standards.

• Provided high standard BICSc skills training to Cleaning Operatives, Housekeepers, and Supervisors at Bahrain International Airport.
• Designed and delivered training courses personally in line with company standards and project requirements.
• Assessed relevant training needs for staff individuals and prioritized updating skills and qualifications levels required for effective performance.

• Managed daily cleaning operations, ensuring client satisfaction and strong employee relations.
• Conducted site audits, assessed training needs, and delivered training to staff.
• Supervised cleaning team to meet client and mall requirements for quality.
• Ensured compliance with health and safety regulations at the City Center Bahrain location.
• Ensured all required consumables, materials, equipment’s are within stock level and complete orders when required.
• Verified that all tasks are risk assessed and that safe systems of work have been developed, documented and implemented.
• Was responsible for staff monthly payroll.

In my role as a Relationship Officer at Geojit BNP Paribas in the Hassan Area, India, I actively promoted Equity and Commodity business by targeting new clients, achieving individual targets, and cross-selling financial products. I provided support to clients in trading activities, closed leads, and coordinated in providing Research Reports and Market information to clients.