Mohan Chettri
Nalhati
Summary
Desire to join an experienced team of professionals in the automobile industry. Seeking a challenging position to utilize my best skills to achieve personal and organizational objectives.
Professional automotive industry specialist with extensive knowledge in vehicle maintenance and customer service. Proven track record in diagnosing issues, coordinating with technicians, and ensuring customer satisfaction. Strong focus on teamwork, adaptability, and delivering reliable results. Skilled in communication, problem-solving, and managing evolving needs in fast-paced environment.
Overview
2
2
years of professional experience
Work History
Warranty Manager
DATABABA AUTOMOBILES (TATA Motors)
10.2024 - Current
- Currently working as a Warranty manager in DATABABA AUTOMOBILES(TATA Motors), Nalhati, Birbhum, West Bengal since October 2024
- Processing warranty claims on a timely basis, maintaining all warranty paperwork to ensure proper documentation.
- Resolving customer issues, answering questions, and providing support throughout the product lifecycle.
- Customer satisfaction by investigating and addressing concerns, implementing process improvements, and supervising service work to ensure timely resolutions.
- Mediator between channel partner and customer, which helps to achieve customer satisfaction and a sense of being taken care of.
- To Share performance Improvement with field service team and to collect the issues on Product Performance on daily basis.
- Achieving the production target and bringing up the efficiency
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
Warranty Manager
Osl Automotive Pvt. Ltd.
06.2023 - 10.2024
- Previously worked as a Warranty Manager in Osl Automotive Pvt. Ltd., Siliguri (TATA motors) June 2023 till October 2024
Trainee Assistant
Ringtong Tea Estate
04.2023 - 05.2024
- Company: Ringtong Tea Estate, Sonada, Darjeeling
- Post: Trainee Assistant
- Role & Resp.: Factory & Field Incharge
- Experience: 1 year
- The day-to-day operations of the tea garden, ensuring smooth functioning of all activities.
- Manage and supervise the garden's workforce, including tea garden workers and other staff members.
- Responsible for maintaining and managing the tea plantation, including tasks such as planting, pruning, plucking, and fertilizing.
- To maintain quality standards for tea production, overseeing the plucking, processing, and packaging of tea leaves.
- The maintenance and operation of machinery and equipment used in the tea processing, such as withering machines, rolling machines, fermentation vessels, drying machines, and sorting machines.
- To manage tea stock and inventory, including raw materials, packaging materials, and finished tea products.
Education
BCA - undefined
SMU
01.2016
CLASS-XII - undefined
KENDRIYA VIDYALAYA GANGTOK
Gangtok01.2013
CLASS-X - undefined
KENDRIYA VIDYALAYA GANGTOK
Gangtok01.2011
Skills
- The day-to-day operations of the tea garden, ensuring smooth functioning of all activities
- Manage and supervise the garden's workforce, including tea garden workers and other staff members
- Responsible for maintaining and managing the tea plantation, including tasks such as planting, pruning, plucking, and fertilizing
- To maintain quality standards for tea production, overseeing the plucking, processing, and packaging of tea leaves
- The maintenance and operation of machinery and equipment used in the tea processing, such as withering machines, rolling machines, fermentation vessels, drying machines, and sorting machines
- To manage tea stock and inventory, including raw materials, packaging materials, and finished tea products
PERSONAL DETAILS
English
Hindi
Nepali
Disclaimer
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars. MOHAN CHETTRI
PROFESSIONAL QUALIFICATION
Diploma in Computer Application from SMART ACADEMY
Timeline
Warranty Manager
DATABABA AUTOMOBILES (TATA Motors)
10.2024 - Current
Warranty Manager
Osl Automotive Pvt. Ltd.
06.2023 - 10.2024
Trainee Assistant
Ringtong Tea Estate
04.2023 - 05.2024
BCA - undefined
SMU
CLASS-XII - undefined
KENDRIYA VIDYALAYA GANGTOK
CLASS-X - undefined
KENDRIYA VIDYALAYA GANGTOK
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