Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
BusinessDevelopmentManager
Jennifer Grace Mercado

Jennifer Grace Mercado

Supervisor Retail
Manama

Summary

Talented Supervisor with excellent issue and conflict resolution skills, bringing more than 6 years of experience driving team and organisational success. Highly effective and knowledgeable in process improvement and inventory control. I have good interpersonal skills, excellent team worker and keen and very willing to learn and develop new skills.

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work history

Supervisor

Carrefour Supermarket Bahrain
05.2017 - Current
  • Developed strong communication and organizational skills through working on group projects.
  • Controlling the inventory
  • Controlling the waste Ordering & Receiving of stock
  • Maintaining the quality and hygiene in food department
  • Guiding in display and ensuring follow of planograms
  • Ensuring high quality customer service
  • Teaching and coaching the new joiners.
  • Solving customer complaints.
  • Deputizing the store manager and ensure full care of the store at all times.
  • Identified issues, analyzed information and provided solutions to problems.
  • Managing daily sales, waste and other KPI targets in the department leading the team to achieve them.

Cashier

Bahrain Defense Force Officers Club
06.2013 - 01.2018
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • serving customer and answering their question
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Delivered outstanding customer care with proactive sales and listening skills.

Cashier/Waitress

Bennigans Bahrain
Juffair Bahrain
01.2012 - 03.2013
  • Offer Exceptional customer service
  • Collaborate with customer service team
  • Keep check out line clean all time
  • Recommended products and services to customers based on requirements.

Waitress

Caravan Group of Hotels
Manama
11.2007 - 11.2011
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Education

Bachelor of Science in Computer Engineering -

Manuel S. Enverga University Foundation
Lucena
06.2003 - 03.2006

Skills

  • Stock Management and Ordering
  • Mentoring and Leadership
  • Computer skills
  • Attention to details
  • Self directed and motivated
  • complaint Handling and resolution
  • Communication Skills
  • Food handling HACCP certified
  • Handling cash(cashier)
  • Bahrain driving Licence

Interests

Dancing, watching Movies, Exploring

Languages

English
Fluent

Timeline

Supervisor

Carrefour Supermarket Bahrain
05.2017 - Current

Cashier

Bahrain Defense Force Officers Club
06.2013 - 01.2018

Cashier/Waitress

Bennigans Bahrain
01.2012 - 03.2013

Waitress

Caravan Group of Hotels
11.2007 - 11.2011

Bachelor of Science in Computer Engineering -

Manuel S. Enverga University Foundation
06.2003 - 03.2006

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Jennifer Grace MercadoSupervisor Retail