MUBASHAR MEHMOOD
Manama, Bahrain,Bahrain
Summary
Motivated travel and tourism professional with strong customer service experience, excellent communication skills, and a proven ability to support clients in fast-paced environments. Skilled in itinerary planning, booking systems, and managing customer needs with accuracy and care. Known for problem-solving, teamwork, and delivering high-quality service. Ready to bring my customer service strengths, organizational abilities, and hospitality mindset to a new role where I can support customers, coordinate tasks, and contribute to smooth daily operations.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
TRAVEL & TOURISM OFFICE MANAGER
DREAMPORT TRAVEL AND TOURISM W.L.L
East Riffa, Bahrain
08.2025 - Current
- Managed daily operations of travel office ensuring seamless service delivery.
- Developed and implemented travel packages tailored to client preferences and needs.
- Oversaw team training initiatives fostering a culture of excellence and collaboration.
- Coordinated logistics for client itineraries ensuring timely arrangements and communication.
Travel agent ticketing & reservation
Akbar Holidays W.L.L
Manama, Bahrain
07.2022 - 07.2025
- Assisted clients with ticketing and reservation processes for domestic and international travel.
- Coordinated travel itineraries by liaising with airlines, hotels, and tour operators.
- Provided expert advice on travel regulations, visa requirements, and destination information.
- Handled customer inquiries and complaints, ensuring high levels of satisfaction were maintained.
Senior travel consultant
Six Sigma Travels & Tourism-IATA
Islamabad, Pakistan
01.2021 - 06.2022
- Developed tailored travel itineraries by analysing client preferences and requirements.
- Resolved complaints promptly, maintaining high levels of customer satisfaction.
- Created highly detailed itineraries that met specific client preferences and needs.
- Assessed client needs accurately, tailoring solutions that addressed unique business challenges effectively.
Reservation Ticketing Officer
Sonya Southern Travels & Tourism-IATA
Islamabad, Pakistan
07.2016 - 03.2020
- Processed customer reservations efficiently using advanced ticketing software.
- Collaborated with team members to streamline reservation procedures and workflows.
- Provided customer service to improve overall visitor experience.
- Responded promptly and effectively to emergencies using established protocols.
Reservation Ticketing Assistant
Crown Aviation Services-IATA
Rawalpindi, Pakistan
02.2015 - 06.2016
- Assisted customers with booking inquiries and provided tailored travel solutions.
- Coordinated ticketing processes and ensured compliance with airline regulations.
- Managed reservation systems and maintained accurate records of customer transactions.
- Liaised with airlines to resolve ticketing issues and facilitate smooth travel experiences.
- Made travel arrangements, ensuring optimal time management.
Visa Processing Manager
Rajput Recruiting Agency
Satellite Town, Rawalpindi, Pakistan
02.2013 - 12.2014
- Managed visa application processes ensuring adherence to regulatory requirements.
- Coordinated with governmental bodies to facilitate timely processing of visas.
- Supervised a team of visa processing staff to enhance operational efficiency.
- Developed training materials for new hires to ensure compliance and best practices.
Education
Certificate of Higher Education - Arts
Board of intermediate Secondary Education
Rawalpindi 05.2008 - 05.2009
Skills
- Customer service excellence
- Travel itinerary planning
- Tour coordination & guiding
- Flight, hotel, and transport booking
- Knowledge of global destinations
- Travel documentation (visa, passport, insurance)
- Reservation systems (GDS: Amadeus, Sabre, Galileo)
- Event planning and travel packages
- Group travel management
- Front-desk and reception handling
- Professional phone and email communication
- Providing destination information
- Booking software (CRM systems)
- Teamwork
- Supervising travel teams
- Training new staff
Languages
English
Upper intermediate
Arabic
Intermediate
Hindi
Fluent
Affiliations
- Traveling and exploring new destinations
- Learning about different cultures
- Meeting new people
- Team sports (cricket, volleyball)
Certification
IATA Global Distribution Systems (GDS) – Amadeus, Sabre, Galileo
Diploma/Certificate in Travel & Tourism Management
Valid Driver’s License (Car )
Timeline
TRAVEL & TOURISM OFFICE MANAGER
DREAMPORT TRAVEL AND TOURISM W.L.L
08.2025 - Current
Travel agent ticketing & reservation
Akbar Holidays W.L.L
07.2022 - 07.2025
Senior travel consultant
Six Sigma Travels & Tourism-IATA
01.2021 - 06.2022
Reservation Ticketing Officer
Sonya Southern Travels & Tourism-IATA
07.2016 - 03.2020
Reservation Ticketing Assistant
Crown Aviation Services-IATA
02.2015 - 06.2016
Visa Processing Manager
Rajput Recruiting Agency
02.2013 - 12.2014
Certificate of Higher Education - Arts
Board of intermediate Secondary Education
05.2008 - 05.2009