MUFEED S B
Manama,Bahrain
Summary
A highly motivated and results-driven professional with an MBA specializing in Human Resources and Finance. Equipped with a strong understanding of financial management, HR practices, and organizational behavior, I possess excellent analytical and problem-solving abilities. Currently managing operations as a Branch In-Charge at a leading money exchange, where I oversee daily financial transactions, customer relations, and team management. Known for leadership skills, attention to detail, and ability to drive business growth while maintaining compliance with regulatory standards. Adept at managing financial reports, risk assessments, and providing excellent customer service. Passionate about optimizing operational efficiency and contributing to organizational success.
Overview
5
5
years of professional experience
Work History
Branch Manager
Lulu International Exchange
, Bahrain
01.2022 - Current
- Managed daily branch operations, overseeing a team to ensure efficient service and compliance with company standards.
- Led customer service initiatives, resolving escalated issues and improving client satisfaction and retention.
- Supervised financial transactions, including currency exchange and remittances, ensuring accuracy and adherence to regulatory policies.
- Developed and executed strategies to increase branch revenue and achieve sales targets.
- Ensured compliance with AML, KYC, and other regulatory standards, conducting risk assessments and audits.
- Built and maintained strong relationships with clients, ensuring high levels of customer satisfaction and loyalty.
- Identified client needs and provided tailored financial solutions, resulting in increased sales and revenue.
- Managed a portfolio of high-net-worth clients, offering personalized advice and regular account reviews.
- Proactively identified opportunities for business growth through cross-selling and upselling of products and services.
- Handled customer inquiries, resolving issues promptly and maintaining long-term, trust-based relationships.
- Collaborated with internal teams to deliver seamless service and ensure client expectations were met consistently.
- Received letter of appreciation from general manager for excellent performance.
- Received multiple best performer awards for achieving monthly targets.
- Rapidly promoted from Front-Line Associate to Acting Branch Manager within a short period, demonstrating strong leadership, operational expertise, and a proven ability to drive branch performance and team development.
Relationship Manager
Reliance Nippon Life Insurance company
07.2021 - 12.2021
HR Intern
Maditrina Hospital
01.2021 - 07.2021
- Assisted in onboarding, training and maintaining records and information.
- Supported HR processes through pre-recruitment shortlisting based on norms and scheduling interviews.
- Completed the restless task of collecting signatures and filling in data from various staff working in different departments in different shifts, within the given time frame by being more organised and diligent at work.
Education
MBA - HR & FINANCE
BBA -
kerala university
Skills
- Ms office
- Excel
- Powerpoint
- Accounting
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Customer relationships
- Customer service
- Documentation
Languages
- English, Fluent
- Malayalam, Fluent
- Hindi, Basics
- Tamil, Intermediate
- Arabic
Languages
English
Beginner
A1
Hindi
Advanced
C1
Malayalam
Proficient
C2
Tamil
Advanced
C1
Arabic
Elementary
A2
Timeline
Branch Manager
Lulu International Exchange
01.2022 - Current
Relationship Manager
Reliance Nippon Life Insurance company
07.2021 - 12.2021
HR Intern
Maditrina Hospital
01.2021 - 07.2021
MBA - HR & FINANCE
BBA -
kerala university