MUHAMMAD RASHID ASHRAF
Busaiteen,Bahrain
Summary
Accomplished professional with extensive expertise in logistics management, document management, and customer service. Proficient in office administration, data entry, and the Microsoft Office Suite, with a strong understanding of HR procedures and basic accounting knowledge. Demonstrates exceptional skills in interdepartmental communication, team support, and client relationship building. Adept at using database software and social media platforms to enhance digital marketing efforts. Committed to maintaining high standards of business ethics and effective meeting coordination. Career goals include advancing in human resources management while leveraging skills in labour relations and reception coverage.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Office Assistant & Transport Coordinator
Al Safa Transport Sharjah
Sharjah, UAE
09.2023 - 03.2025
- Experience as Logistics Supply chain Management.
- Provided clerical support to multiple departments, enhancing overall business operations.
- Delivered exceptional customer service, resulting in high client satisfaction rates.
- Maintained office files for reliable reference, including electronic and hard copies.
- Organized and maintain office common areas.
- Called customers with past-due invoices to request prompt payment.
- Sorted and distributed incoming mail to correct recipients throughout busy office environments.
- Supported staff with administrative needs for photocopying, faxing and filing.
Photoshop operator, Photocopy, Online Application
Job Portal services
Layyah, Punjab, Pakitan
08.2018 - 01.2023
- Experience as a self Business Management.
- Facilitated print production process through precise colour correction and adjustment in photos.
- Provided technical support to colleagues, fostering a smoother work process.
- Kept abreast of latest Adobe software updates to maintain productivity levels.
- Refined and corrected photographic imperfections for enhanced output quality.
- Assured client satisfaction with swift turnaround times on design projects.
- Met client deadlines through excellent workload planning and prioritisation.
Archive Clerk
Federal Electricity Water Authority (FEWA)
Ras Al Khaimah, UAE
06.2017 - 10.2018
- Experience as a Data Entry & Computer Operator.
- Performed general administrative tasks, fostered a well-organised office space.
- Scanned and digitised paperwork to reduce physical storage needs.
- Developed filing systems, enhanced organisational effectiveness of archives.
- Maintained confidentiality of sensitive information at all times.
- Improved records management with thorough document audits.
- Managed digital conversions to improve record accessibility.
- Conducted training for new staff for seamless integration into the team.
- Provided customer service support; responded promptly and professionally to queries about the archive process.
- Categorised archived documents for ease of access.
- Documented file purging details for and maintained for reference.
- Photocopied documents and distributed copies to correct personnel.
- Implemented latest developments in electronic information storage technology to improve filing operations.
Computer Operator & Ticketing Agents
Faisal Movers Transport Lahore Punjab Pakistan
Lahore, Punjab, Pakistan
08.2015 - 06.2017
- 2 Years' Experience as Ticket Agent & front Desk Office.
- Streamlined workflow by configuring computer systems according to company specifications.
- Coordinated efficient communication lines to enhance interdepartmental collaboration.
- Performed routine checks on computer systems, maintaining optimal functionality.
- Managed user accounts and permissions for secure access controls.
- Provided customer support remotely or onsite as required, solving technical queries efficiently.
- Ensured accurate data entry procedures for reliable record-keeping purposes.
- Implemented new software solutions for increased work efficiency.
- Installed new hardware, software updates and security patches.
- Scheduled and conducted routine maintenance tasks, preventing hardware and software malfunctions.
Assistant Operation Manager
Baloch Transportation & Cargo Company Layyah Punjab Pakistan
Punjab, Pakistan
05.2013 - 08.2015
- 2 Years’ Experience in Operation as on Manual Documents.
- Liaised with suppliers to ensure smooth supply chain operations.
- Coordinated logistics for timely delivery of goods.
- Spearheaded recruitment efforts, building a strong operations team.
- Facilitated clear communication between different departments for seamless operation flow.
- Supervised shift schedules ensuring 24 and 7 coverage without excess overtime costs.
- Handled crisis situations effectively, minimising disruption to operations.
- Ensured health and safety regulations compliance in all operations.
- Collaborated with sales department to forecast product demand accurately.
- Enhanced customer satisfaction by resolving operational issues promptly.
- Coordinated equipment maintenance schedules, avoiding production downtime due to malfunctions.
- Implemented cost-saving measures, reducing overheads significantly.
- Supported operations manager by giving actionable feedback and assisting with administrative and operational responsibilities.
- Enabled team growth, assisting with recruitment process from start to finish.
- Carried out profitable operations, conducting budget reviews and reporting cost plans to management.
Salesman
Al Kosar Medical & General Store
Lahore, Punjab, Pakistan
10.2012 - 04.2013
- 2 Years’ Experience In Sales & Retail.
- Coordinated promotional events to attract prospective customers.
- Negotiated contracts for beneficial terms and conditions with suppliers.
- Demonstrated excellent communication skills in all client interactions, ensuring clear mutual understanding at all times.
- Trained junior staff members on sales techniques, improving their performance significantly over time.
- Boosted customer satisfaction by providing exceptional product knowledge and advice.
- Increased brand visibility with strategic marketing campaigns and tactics.
- Identified potential markets to secure additional revenue streams.
- Applied various sales techniques to steadily expand customer bases.
- Received stock deliveries, accurately completing paperwork and updating system records.
- Met sales targets by generating leads among target audiences.
- Monitored sales market activity to remain ahead of competitor trends.
- Produced thorough quotes and purchase orders, speeding up sales process.
- Carried out background research on clients to improve campaign proposals.
Senior Sales & Marketing Officer
Itifaq Traders
Lahore, Pakistan
03.2010 - 09.2012
- Experience In Electronics Home Appliances Marketing.
- Piloted unique promotional campaigns to generate interest in new products.
- Boosted brand visibility by implementing innovative marketing strategies.
- Collaborated with the design team to create eye-catching advertising material.
- Optimised sales processes for streamlined operations and improved efficiency.
- Implemented successful marketing plans, increasing brand awareness amongst target demographics.
- Managed crucial client accounts, ensuring steady revenue flow.
- Transformed ideas into effective sales pitches with persuasive communication skills.
- Identified business opportunities for growth and expansion.
- Developed and executed sales promotions, increasing revenue through targeted campaigns.
- Researched competitors and demographics to compare and assess best marketing techniques.
- Oversaw email marketing campaigns, optimising content and delivery for maximum impact.
- Optimised sales methods to best engage, acquire and retain customers.
- Developed marketing plans to support department strategies.
Education
Bachelor in Business Administration - Marketing
Baha-u-din University Multan
Pakistan 09.2012 - 10.2016
Diploma in Commerce - Commerce
Punjab Board of Technical Education
Pakistan 05.2009 - 08.2011
Matric - Bio Science
BISE. DG. Khan
Pakistan 03.2006 - 08.2008
Skills
- Logistics management
- Document management
- Customer service expertise
- Office administration
- Team support
- Knowledge of HR procedures
- Basic accounting knowledge
- Microsoft office suite proficiency
- Self-directed
- Travel booking and paperwork preparation
- Document preparation
- Client relationship building
Languages
English
Intermediate
Arabic
Elementary
Urdu
Native
Punjabi
Advanced
Saraiki
Advanced
Hindi
Upper intermediate
Certification
1 Year's Computer Hardware & Applications Certificate
Affiliations
Traveling
Making New Friends
Cricket
Swimming
Adventure
Exploring New Areas
References
References available upon request.
Personal Information
- Passport Number: LK1842902
- Visa status: CR visa
- Married
Timeline
Office Assistant & Transport Coordinator
Al Safa Transport Sharjah
09.2023 - 03.2025
Photoshop operator, Photocopy, Online Application
Job Portal services
08.2018 - 01.2023
Archive Clerk
Federal Electricity Water Authority (FEWA)
06.2017 - 10.2018
Computer Operator & Ticketing Agents
Faisal Movers Transport Lahore Punjab Pakistan
08.2015 - 06.2017
Assistant Operation Manager
Baloch Transportation & Cargo Company Layyah Punjab Pakistan
05.2013 - 08.2015
Salesman
Al Kosar Medical & General Store
10.2012 - 04.2013
Bachelor in Business Administration - Marketing
Baha-u-din University Multan
09.2012 - 10.2016
Senior Sales & Marketing Officer
Itifaq Traders
03.2010 - 09.2012
Diploma in Commerce - Commerce
Punjab Board of Technical Education
05.2009 - 08.2011
Matric - Bio Science
BISE. DG. Khan
03.2006 - 08.2008
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