Mujtaba Ali
Duty Manager
tubli,Bahrain
Summary
I am a motivated and customer-focused professional with hands-on experience in sales, team leadership, and operational management. In my previous roles as a Sales Executive and Duty Manager at a high-traffic aquarium, I consistently exceeded sales targets, built strong client relationships, and led teams to deliver exceptional visitor experiences. I have a strong ability to handle customer concerns with professionalism, manage day-to-day operations efficiently, and coach staff to meet performance standards. I thrive in fast-paced, customer-facing environments and take pride in improving processes that drive results.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Duty manager
HAAFEZ
Ad Dayr, Muharraq
12.2023 - Current
- Oversaw daily operations across all departments, ensuring exceptional guest experiences, animal welfare standards, and staff coordination within a high-traffic aquarium environment.
- Developed and implemented upselling strategies for guest experiences, leading to a measurable increase in sales of premium add-ons such as fish feeding and behind-the-scenes tours.
- Trained and motivated front-line staff to promote engagement-based experiences, enhancing both revenue and visitor satisfaction.
- Responded promptly to operational issues and guest feedback, maintaining a safe, clean, and welcoming environment for over [500] visitors per day.
- Collaborated with marketing and education teams to create interactive signage, digital content, and onsite promotions for special exhibits and seasonal campaigns.
- Ensured compliance with health and safety protocols, emergency procedures, and customer service standards across the attraction.
Sales executive
MURTADHA
Manama
11.2015 - 11.2023
- Consistently achieved and exceeded short- and long-term sales targets through persuasive communication, deep product knowledge, and proactive customer service.
- Built and maintained strong, long-term relationships with clients, driving repeat business and strengthening brand loyalty.
- Handled customer complaints with empathy and professionalism, ensuring a positive resolution and preserving client satisfaction.
- Proactively contributed in team meetings, offering actionable ideas that led to improved sales practices and operational efficiency.
- Managed all communication channels, including high-volume phone inquiries, email correspondence, and face-to-face client interactions.
- Accurately processed sales transactions and maintained customer records in internal databases.
- Trained, coached, and supervised new staff members to uphold performance standards and promote teamwork.
- Managed significant daily cash and card transactions with precision and accountability.
- Identified workflow inefficiencies and collaborated with management to implement practical solutions.
- Delegated tasks and provided day-to-day leadership to a team of three, ensuring smooth operations and performance consistency.
Education
Bachelor of Business Administration - Business Administration
Arab Open University
BAHRAIN 01.2018 - 06.2022
Skills
- Team Leadership & Supervision
- Staff Training & Coaching
- Task Delegation & Scheduling
- Problem Solving & Decision Making
- Workflow Optimization
- Customer Relationship Management (CRM)
- Complaint Resolution & Service Recovery
- Sales Target Achievement
- Upselling & Cross-Selling Techniques
- Building Long-Term Client Relationships
- Daily Operations Management
- Cash Handling & POS Operation
Leadership & Management
Customer Service & Sales
Operational Skills
- Health & Safety Compliance
- Inventory Monitoring
- Process Improvement
- Verbal & Written Communication
- Cross-Department Coordination
- Meeting Participation & Contribution
- Client-Facing Interaction
- Email & Phone Communication
- Data Entry & Record Keeping
- Documentation Handling
- Microsoft Office Suite
- Booking Systems / CRM Tools
Communication & Collaboration
Technical & Administrative
Languages
Arabic
Native
English
Fluent
Persian
Fluent
Hindi
Elementary
Affiliations
- Photography
- Exploring different cultures and travel
- Formula 1
- Team sports and group fitness
Timeline
Duty manager
HAAFEZ
12.2023 - Current
Bachelor of Business Administration - Business Administration
Arab Open University
01.2018 - 06.2022
Sales executive
MURTADHA
11.2015 - 11.2023
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