Mutebi Rickie James
Manama,Adliya
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Overview
7
7
years of professional experience
Work History
Waiter cum Cashier
ALABRAAJ RESTAURANT GROUP
Bahrain , Adliya
01.2023 - Current
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Handled payment transactions to guarantee smooth customer checkout process.
- Delivered excellent customer service through friendly and polite interaction.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Maintained knowledge of menu items, leading to accurate order taking.
- Helped reduce waiting times by swiftly clearing tables after use.
- Mitigated complaints effectively by empathetically listening and offering solutions.
Cashier
DECORATING MEMORIES CAFE
Bahrain , Janabiya
03.2020 - 11.2022
- Processed payments swiftly for improved customer experience.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Used Point of Sale system efficiently, speeding up transactions.
- Resolved customer complaints professionally leading to higher retention rates.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
WAITER CUM CASHIER
VOICE CAFE AND RESTAURANT
Bahrain , Seef
02.2019 - 06.2020
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Handled payment transactions to guarantee smooth customer checkout process.
- Assisted in food preparation, resulting in timely service delivery.
- Maintained knowledge of menu items, leading to accurate order taking.
- Attended to customer's needs proactively for first-class waiting service.
Security
SECURITY SOLUTIONS
Bahrain , Amwaj island
01.2018 - 01.2019
- Worked in security control room to continuously monitor CCTV feeds.
- Minimised losses by overseeing security measures and verifying staff adherence.
- Handled security incidents while displaying calm and excellent judgment.
- Recorded observations, incidents and surveillance findings, producing comprehensive security reports.
- Applied measures concerning security and safety to keep working environment safe.
- Opened and closed communal areas to offer continuous access and security.
Education
Certificate of Higher Education - Tourism and Hospitality Management
YMCA
WANDEGEYA05.2015
Skills
- Cash handling
- Customer Service
- Payment Processing
- Table clearing
- Menu memorisation
- Customer service-oriented
- Order taking
- Efficient payment processing
- Complaint handling
- Customer feedback handling
- Fine dining experience
- Food and beverage specialist
- Side dish and drink upselling
- Food safety understanding
- Table setting
- Menu knowledge
Languages
English
Native
Timeline
Waiter cum Cashier
ALABRAAJ RESTAURANT GROUP
01.2023 - Current
Cashier
DECORATING MEMORIES CAFE
03.2020 - 11.2022
WAITER CUM CASHIER
VOICE CAFE AND RESTAURANT
02.2019 - 06.2020
Security
SECURITY SOLUTIONS
01.2018 - 01.2019
Certificate of Higher Education - Tourism and Hospitality Management
YMCA
Similar Profiles
Muhammad AsifMuhammad Asif
Procurement Manager at ROYAL HOUSE GROUP & QUATTRO RESTAURANT GROUPProcurement Manager at ROYAL HOUSE GROUP & QUATTRO RESTAURANT GROUP
Christian ShaumChristian Shaum
Wine and Beverage Director at Jose Andres Group LLC / Gibsons Restaurant GroupWine and Beverage Director at Jose Andres Group LLC / Gibsons Restaurant Group
Jeff KellerJeff Keller
General Manager at Bardea Restaurant GroupGeneral Manager at Bardea Restaurant Group