NABIL MOHAMED

Friendly and helpful customer service supervisor with a dedication to giving excellent service. Experience working in fast food for the past 5 years. Incredible oral communication skills when answering questions and dealing with customer concerns. Excellent problem-solving ability that helps resolve customer issues satisfactorily. Strong leadership skills that help team service representatives on the team work toward specific goals and to a high standard of quality Detailed Manager effective at creating positive environments where employees can thrive and succeed. Reliable and aware of direct competitors and strategies. Looking for new management role where hard work and dedication will be highly valued.

• achieved the highest level of mac delivery in the middle east .
• achieved 97% in Macdonalds break fast audit.
• solved customer complaints and get them satisfaction.
• Planned and coordinated QSC projects resulting to increase GC.
• Maintained quality control and satisfaction records.
• Improved service reviews by successfully handling customer complaints and implementing monthly staff training.
• Created and developed critical fields policies to consistently exceed quality and production targets.

· Advance Shift Leader Course (ASL)

• shift leadership transition (SLT)

· Leadership Skills Course

· Hospitality Class