NADA MALABES
Hamad Town, Bahrain
Summary
Dynamic People & Culture Consultant with extensive experience, excelling in talent acquisition and employee engagement. Proven track record in optimizing HRIS management and enhancing performance management processes. Skilled in analytical thinking and fostering strong employee relations, driving organizational success through strategic initiatives.
Overview
6
6
years of professional experience
Work History
People & Culture Consultant
Tap Payments Company B.S.C.
10.2021 - Current
- Lead the Country People Operations in Bahrain, Kuwait, and Qatar.
- Managing office operations.
- Work closely with the group heads to develop rewards, talent management, L&D, and culture initiatives.
- Maintain official employee records and files for all current and new employees, ensuring everything is up to date on the HRS.
- Ensure compliance with employment policies, including classification, assignment, salary placement, evaluations, leaves, benefits administration, and resignations/termination.
- Prepare payroll and benefit documents, and coordinate with the Finance department to initiate payroll processing.
- Manage health insurance programs.
- Track department budgets.
- Respond to employees’ queries, and resolve issues promptly and professionally.
- Manage government portals, and ensure compliance.
- Coordinating with the talent acquisition team for functional hiring within the assigned area, and working closely with the functional business leaders to better understand how to attract world-class talent at all levels.
- Provide the best talent acquisition sourcing processes in the best direct sourcing/headhunting approach.
- Support the talent acquisition leads in managing the hiring process, as assigned.
- Manage interview and selection procedures, including screening calls, assessments, and in-person interviews.
- Communicate effectively and often with the candidates.
- Support the hiring managers in the recruitment process.
- Facilitated training sessions for new employees on company policies and procedures.
KYC Consultant
Tap Payments Company B.S.C.
09.2020 - 10.2021
- Reviewing and verifying customer information and documentation to ensure compliance with regulatory requirements
- Conducting risk assessments and making recommendations regarding customer due diligence measures
- Collaborating with internal departments to ensure efficient customer onboarding processes
- Investigating and resolving issues related to customer identification and verification
- Providing training and support to other team members on KYC policies and processes
- Staying informed of changes to regulatory requirements and industry best practices related to KYC and AML (Anti-Money Laundering) rules and regulations
- Communicating with customers to resolve KYC-related issues or inquiries
Direct Sales Executive
stc
12.2019 - 04.2020
- Prospecting and lead generation: Identifying potential customers through market research, referrals, networking, or cold calling. This involves researching and understanding customer needs and preferences
- Relationship building: Establishing and maintaining strong relationships with clients by effectively communicating the value proposition of products or services, addressing any concerns or objections, and providing exceptional customer service
- Product demonstrations: Conducting product presentations to showcase the features, benefits, and competitive advantage of your offerings. This may involve delivering presentations in person, over the phone, or through virtual platforms
- Sales negotiation and closing: Collaborating with customers to understand their budget constraints and requirements, then creating tailored solutions that meet their needs. Negotiating contracts, pricing, and terms to close deals in a timely and effective manner
- Sales reporting and forecasting: Maintaining accurate records of sales activities, including client interactions, sales calls, and revenue generated. Providing regular reports to management regarding sales performance and forecasts
- Market intelligence: Staying updated on industry trends, competitor activities, and customer feedback to identify opportunities for business growth and improvement
Intern
Albaraka Islamic Bank
03.2019 - 08.2019
Education
Bachelor's Degree - Business Management and Finance
University of Bahrain
Bahrain01.2019
High School Diploma -
AMA International School
Bahrain01.2013
Skills
- HRIS management
- Employee relations
- Performance management
- Training and development
- Compensation and benefits
- HR policies
- Employee engagement
- Analytical skills
- Critical thinking
- Payroll administration
- Talent acquisition
- Employee training
Languages
Arabic
First Language
English
Proficient (C2)
C2
Timeline
People & Culture Consultant
Tap Payments Company B.S.C.
10.2021 - Current
KYC Consultant
Tap Payments Company B.S.C.
09.2020 - 10.2021
Direct Sales Executive
stc
12.2019 - 04.2020
Intern
Albaraka Islamic Bank
03.2019 - 08.2019
Bachelor's Degree - Business Management and Finance
University of Bahrain
High School Diploma -
AMA International School
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