Mohamed Tariq

• Managed all major tender negotiations for VIP customers, coordinating with internal stakeholders and the GTM Tender team to ensure favorable terms and successful outcomes.
• Demonstrated strong negotiation, communication, and collaboration skills to drive business growth.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and bookings.
• Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
• Handled special and breakbulk rate requests, ensuring competitive pricing and customer satisfaction.
• Promoted and educated customers about Hapag-Lloyd's digital solutions and special products, highlighting their value propositions
• Maintained customer performance metrics, KPIs, and CES scores to monitor and improve service quality.

• Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
• Reduced turnaround time on customer inquiries by creating a knowledge resource database accessible to all support staff.
• Implemented new strategies for handling escalated customer issues, reducing resolution time significantly.
• Streamlined communication processes for improved efficiency and faster response times.
• Developed strong relationships with clients, creating a positive experience that encouraged repeat business.
• Streamlined follow-up processes for increased efficiency and effectiveness in handling customer concerns.
• Provided ongoing training and coaching to team members, fostering a culture of continuous learning and development.

• Successfully led the system migration process during the merger of Hapag-Lloyd and UASC.
• Educated and enlightened staff across all departments, including Sales, Operations, Customer Service, Import & Export, and Delivery Order Counter, on the new system.
• Ensured seamless transition and integration of systems, minimizing disruption to daily operations.
• Demonstrated strong leadership, communication, and project management skills.
• Liaised with internal IT and Terminal to establish smooth EDI transactions,

Handled operations, Sales & CS for Hapag-Lloyd, PIL, and Hamburg Sud Lines.

• Sales and Customer Service: Managed sales, customer service, and delivery counter operations for import and export.
• Booking and Documentation: Handled bookings for all cargo types (DG, OOG, Reefer) and managed export manifest filings (AMS, ACI, ENS).
• Container Management: Oversaw container allocation, release, inventory control, and maintenance & repair (M&R).
• Vessel Operations: Coordinated vessel slot bookings, export container planning, and vessel TDR handling.
• Import and Export Operations: Managed the complete cycle of export and import operations, including filing, invoicing, and delivery orders.
• Customs and Compliance: Submitted discharge lists, manifest submissions, and handled transshipment containers.
• Rate and Tender Management: Handled rate requests, negotiated with pricing teams, and managed yearly tender nominations.
• Special Projects: Managed special rate requests, US Navy shipments, and inland door-to-door arrangements.
• Work Orders and Reporting: Processed various work orders (vessel, feeder, box fee, M&R, equipment, US Navy, survey) and created special reports.
• Dispute and Exception Handling: Addressed disputes, transport exceptions to ensuring smooth operations.
• Digital Solutions Promotion: Promoted and educated customers about digital solutions and special products, highlighting their value propositions.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Created and distributed Bills of Lading (Master & House B/L) and freight invoices.
• Distributed Arrival Notices (AN) to customers and audited manifests.
• Checked manifest transmissions and updated free days for all container types.
• Sent delivery orders (D/O) and released Original Bills of Lading (OBL) to customers.
• Checked and released import FCL containers and managed the street turn process (EPOS).
• Arranged Terminal Performance Reports (TPFREP) to track crane moves at port terminals.