Naser Alasmawi
Hamad Town | Al-Lawzi Area
Summary
I am a result-oriented professional with over 5 years 4 Month of experience in Customer Servicing, Quality Compliance & Customer Relations. A link between the driver, restaurant, and the customer in the event that there is a problem that requires direct intervention by me and finding the appropriate solution for it..
Overview
11
11
years of professional experience
Work History
Dispatcher Agent - Dispatch SL in Charge
Hungerstation
2020.03 - 2024.04
- Responsible of providing prompt support through live chats and calls between customers, shops and drivers
- Dispatch SL in Charge
- Assigned to monitor 25 dispatch agents and help the team leader spotting areas needed to be improved in each individual's performance.
Customer Service
Carriage Logistics Company
2019.03 - 2020.02
- Increased client loyalty through exceptional customer service and personalized consultations.
- Generated repeat business through exceptional customer service.
- Enhanced client retention with exceptional customer service, building strong relationships.
- Provided exceptional customer service, resolving complex issues promptly and effectively.
Sales
Fatima Abdullah Ali Saeed
2013.05 - 2015.01
- Compiled customer sales trends and data to aid in targeting yearly sales goals.
Education
Secondary -
Jabriya Industrial Secondary School
Manama06.2010
Skills
- Customer Relations
- Dispatch Coordination
- Customer Relationship Management
- Customer Service
- Excellent Communication
- Team Work Scheduling
- Problem-solving abilities
- Self Motivation
Personal Information
- Date of Birth: 11/14/91
- Gender: Male
- Marital Status: Single
Languages
Arabic
Native language
English
Intermediate
B1
Timeline
Dispatcher Agent - Dispatch SL in Charge
Hungerstation
2020.03 - 2024.04
Customer Service
Carriage Logistics Company
2019.03 - 2020.02
Sales
Fatima Abdullah Ali Saeed
2013.05 - 2015.01
Secondary -
Jabriya Industrial Secondary School