Nasr AlAbbas
Summary
Experienced in IT infrastructure, IT support, and project coordination. Team leader in a multicultural and cross-functional organization. Delivers excellent client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Infrastructure & Support
Hewlett Packard Enterprise
01.2009 - 01.2016
- Function as the primary Client Services contact for assigned projects and develop a productive relationship with clients to ensure successful implementation
- Provide enterprise hardware support
- Focus on excellent customer service, client needs and goals to ensure quality customer service
- Interact with various departments to enhance internal processes and a productive environment
- Collaborate with various support teams to control potential risk and identification of issues related to organizational products and services
- Collaborate with the client project team to maintain a continuous knowledge of project status and smooth service delivery
- Ensure the customer site readiness & prerequisites for new IT implementation
- Assign projects to partners and provide assistance & guidance
Customer Services Engineer
National Computer Services
01.2005 - 01.2009
- Member of the project implementation team involved in setting up, supporting and repairing HP servers, racks, and backup tape drives
- Maintain seamless enterprise system infrastructure operations
- Enhanced client satisfaction by effectively resolving issues and quality service delivery
- Evaluating issues for effective technical support
- Collaboration with internal teams in resolving critical technical issues with potential business impact
- Enhancing client satisfaction by effectively resolving issues and restoring service operations
Customer Support Engineer
Computer World
01.2000 - 01.2005
- On-call software & hardware support to end-user clients & individual customers
- Help-Desk 2nd Level Support
- Support for banking applications like Swift, Urbis, MR 2000
- Technical support for PCs & Accessories
- Comprehensive configuration & support for applications and hardware
Education
Associate Degree - Computer Science
Associate Diploma - Electronics Engineering
Skills
- Microsoft Office
- Windows
- Project Coordinator
- Team Leader
- IT Support
Certification
- ITIL Foundation v3
- Microsoft Certified Professional
- Project Management Professional PMP
Languages
English
Arabic
Timeline
IT Infrastructure & Support
Hewlett Packard Enterprise
01.2009 - 01.2016
Customer Services Engineer
National Computer Services
01.2005 - 01.2009
Customer Support Engineer
Computer World
01.2000 - 01.2005
Associate Diploma - Electronics Engineering
Associate Degree - Computer Science
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