Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nasr AlAbbas

Summary

Experienced in IT infrastructure, IT support, and project coordination. Team leader in a multicultural and cross-functional organization. Delivers excellent client satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

IT Infrastructure & Support

Hewlett Packard Enterprise
01.2009 - 01.2016
  • Function as the primary Client Services contact for assigned projects and develop a productive relationship with clients to ensure successful implementation
  • Provide enterprise hardware support
  • Focus on excellent customer service, client needs and goals to ensure quality customer service
  • Interact with various departments to enhance internal processes and a productive environment
  • Collaborate with various support teams to control potential risk and identification of issues related to organizational products and services
  • Collaborate with the client project team to maintain a continuous knowledge of project status and smooth service delivery
  • Ensure the customer site readiness & prerequisites for new IT implementation
  • Assign projects to partners and provide assistance & guidance

Customer Services Engineer

National Computer Services
01.2005 - 01.2009
  • Member of the project implementation team involved in setting up, supporting and repairing HP servers, racks, and backup tape drives
  • Maintain seamless enterprise system infrastructure operations
  • Enhanced client satisfaction by effectively resolving issues and quality service delivery
  • Evaluating issues for effective technical support
  • Collaboration with internal teams in resolving critical technical issues with potential business impact
  • Enhancing client satisfaction by effectively resolving issues and restoring service operations

Customer Support Engineer

Computer World
01.2000 - 01.2005
  • On-call software & hardware support to end-user clients & individual customers
  • Help-Desk 2nd Level Support
  • Support for banking applications like Swift, Urbis, MR 2000
  • Technical support for PCs & Accessories
  • Comprehensive configuration & support for applications and hardware

Education

Associate Degree - Computer Science

Associate Diploma - Electronics Engineering

Skills

  • Microsoft Office
  • Windows
  • Project Coordinator
  • Team Leader
  • IT Support

Certification

  • ITIL Foundation v3
  • Microsoft Certified Professional
  • Project Management Professional PMP

Languages

English
Arabic

Timeline

IT Infrastructure & Support

Hewlett Packard Enterprise
01.2009 - 01.2016

Customer Services Engineer

National Computer Services
01.2005 - 01.2009

Customer Support Engineer

Computer World
01.2000 - 01.2005

Associate Diploma - Electronics Engineering

Associate Degree - Computer Science

Nasr AlAbbas