Experienced in IT infrastructure, IT support, and project coordination. Team leader in a multicultural and cross-functional organization. Delivers excellent client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Infrastructure & Support
Hewlett Packard Enterprise
01.2009 - 01.2016
Function as the primary Client Services contact for assigned projects and develop a productive relationship with clients to ensure successful implementation
Provide enterprise hardware support
Focus on excellent customer service, client needs and goals to ensure quality customer service
Interact with various departments to enhance internal processes and a productive environment
Collaborate with various support teams to control potential risk and identification of issues related to organizational products and services
Collaborate with the client project team to maintain a continuous knowledge of project status and smooth service delivery
Ensure the customer site readiness & prerequisites for new IT implementation
Assign projects to partners and provide assistance & guidance
Customer Services Engineer
National Computer Services
01.2005 - 01.2009
Member of the project implementation team involved in setting up, supporting and repairing HP servers, racks, and backup tape drives
Maintain seamless enterprise system infrastructure operations
Enhanced client satisfaction by effectively resolving issues and quality service delivery
Evaluating issues for effective technical support
Collaboration with internal teams in resolving critical technical issues with potential business impact
Enhancing client satisfaction by effectively resolving issues and restoring service operations
Customer Support Engineer
Computer World
01.2000 - 01.2005
On-call software & hardware support to end-user clients & individual customers
Help-Desk 2nd Level Support
Support for banking applications like Swift, Urbis, MR 2000
Technical support for PCs & Accessories
Comprehensive configuration & support for applications and hardware
Global Program Manager – Commercial Card at HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARDGlobal Program Manager – Commercial Card at HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARD