Sharlin Sequiera

• Prepare and issue quotations for new and existing clients based on their requirements.

• Draft and process contracts for new clients.

• Manage customer accounts, inquiries, complaints and after sales support.

• Prepare sales orders, invoices and delivery schedules.

• Built and maintained strong relationships with residential, commercial and corporate customers.

• Ensured compliance with company policies and quality standards.

• Prepare and process local purchase orders (LPOs) accurately and in accordance with company procedure.

• Issue daily access passes for the delivery team and verify the required personnel and vehicle details.

• Collect and maintain delivery team information to ensure accurate records and smooth site access.

• Coordinate with relevant departments to ensure all documentation is complete before deliveries.

• Trained and guided new sales staff on company procedures and customer service.

• Manage contract renewals for existing clients, ensuring timely processing and continuity of service.

• Coordinate with clients to gather required information and ensure contract accuracy.

• Responsible for invoicing and maintaining the sales record.

• Distributing incoming mail.

• Schedules meetings, answering phone calls and maintain monthly digital and physical records.

• Researching and recommending new opportunities for profit and service improvements.

• Assisting customers with product queries and make recommendations as required.

• Responsible for monitoring and handling online application orders.

• Managing various customer calls and administrative tasks.

• Responsible for managing customer order entries and managing delivery notes.

• Accurately handling customer complaints and issues and resolving them quickly and efficiently.

• Responsible for coordinating with customers and placing and arranging for the delivery to respective customers.

• Coordinating with sales manager to deliver solutions and escalate issues as needed.

• Managing and coordinating with corporate clients in certain assigned areas.

• Efficiently managed high volume of inbound and outbound customer calls.

• Defusing volatile customer complaints empathetically and professionally.

• Working closely with management to identify opportunities for new client acquisitions.

• Preparing the volume projection for the month.
• Responsible for volume processing and meet daily target.
• Maintaining star performer tracker.
• Consolidating the production sheet at the end of the day and reporting to team leader at the end of the day.
• Expertise in depository service adjustments.
• Worked as an internal auditor for error picks and posting rectification entries.
• Rectification of duplicate entries.
• Working on ad hoc requests from bank and customers, processing and expediting entries which resulted in appreciations and customer responsiveness.
• Coordinating with bank for correspondence letters and acting as a support between customer and the bank, thus ensuring that all customer needs are sensibly fulfilled.