Nigel Nixon
Manama, Bahrain,17
Summary
Highly organized and detail-oriented Administrative Professional with 5 years of experience in fast-paced environments. Proven ability to manage multiple tasks efficiently, provide exceptional customer service, and support senior leadership teams.
Overview
10
10
years of professional experience
Work History
Customer Representative
INVITA
Manama, Kingdom Of Bahrain
11.2020 - 11.2023
- Handles Incoming /Outgoing Calls in an attentive, courteous and efficient manner, according to the company standard operating procedure.
- Provides clear and concise communication while assisting customers with their questions or needs.
- Takes messages and forward then to relevant parties.
- Ensure customer's satisfaction by providing accurate information in a timely manner.
- Monitored customer accounts for changes or updates.
Sales Executive
Gulf Membrane and Coating Industry
Manama, Kingdom OF Bahrain
04.2014 - 05.2016
- Responded to Customers Inquiries via Phone,Email and Online Chat
- Resolved Customer complaints by investigating problems and developing solutions
- provided detailed information about Product Services
- Maintained polite and professional Communication with Customer's at all times
- Built strong relationships with customers to encourage repeat Business
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
Education
BBA - Business Administration And Management
Indian Academy
Bahrain09-2016
Skills
- Customer service excellence
- Data Management
- Payment Processing
- Microsoft Excel
- Report Generation
- Product Knowledge
- Call Management
- Quality Assurance
- Call handling
Languages
English
First Language
Hindi
Proficient (C2)
C2
Arabic
Beginner (A1)
A1
Malayalam
Intermediate (B1)
B1
Driving License
Yes
Timeline
Customer Representative
INVITA
11.2020 - 11.2023
Sales Executive
Gulf Membrane and Coating Industry
04.2014 - 05.2016
BBA - Business Administration And Management
Indian Academy
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