Nkwain George Elvis Nkwi
Budaiya
Summary
Dedicated professional with 7 years of customer service experience in diverse food establishments. Proven ability to exceed customer expectations while managing upscale dining services. Strong communication skills and attention to detail. Ensure efficient operations and high guest satisfaction. Consistently maintains high standards of cleanliness and service quality.
Overview
2026
2026
years of professional experience
Work History
Head Waiter
Novo/ Novetto (Fraiser Suites Hotel) Al Liwan Bahrain
11.2024 - Current
- Supervised overall operation of the main restaurant to maintain high service standards.
- Handled in-room dining orders with efficiency and professionalism.
- Ensured continuous cleanliness of work area to enhance guest experience.
- Processed monetary transactions accurately through computer systems.
- Instructed chef on special dietary needs during food preparation.
- Oversaw opening and closing duties, emphasizing cash management and inventory control.
- Provided training on POS system functionality to staff members for improved performance.
- Worked closely with kitchen personnel to ensure accurate and timely order delivery.
- Assist the manager in handling the closing responsibilities which include: Writing Daily (BHR) business happening report and daily financial reconciliation.
Waiter
LUNA Restaurant/Novetto ( Fraiser Suites Hotel), Al Liwan. Bahrain (NOVO DELIZIE AND MERCATO CO.WILL), BAHRAIN
05.2023 - 11.2024
- Escort the guests to their respective tables, take orders and interact with the guests.
- Take and deliver in-room dining orders in a timely and professional manner.
- Assist guests with menu recommendations and answer questions about items on the menu.
- Coordinate with kitchen teams to ensure smooth service operations.
- Serves guests food and beverages in a prompt, courteous manner as per the standard sequence of service.
- Assist in carrying out scheduled inventories of products and operating equipment.
Waiter
NOVO Restaurant. BAHRAIN (NOVO DELIZIE AND MERCATO CO.WILL), BAHRAIN
02.2022 - 12.2023
- Managed seating arrangements and greeted guests, presenting menus upon arrival.
- Oversaw multiple tables to ensure prompt order taking and food delivery.
- Addressed customer issues proactively to uphold positive experiences.
- Processed transactions accurately through POS system for cash and credit payments.
- Communicated food orders effectively to kitchen staff, minimizing wait times.
- Remained vigilant in dining area to promptly attend to guest needs.
- Collaborated with team members to ensure seamless guest experiences and resolve issues.
- Presented menus promptly and made recommendations based on guest inquiries.
Head Waiter
La Salsa Restaurant
02.2021 - 03.2022
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Waiter
Ferry Restaurant
2018 - 11.2020
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Promoted specials or upsold items to increase average check amount.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor's Degree - Anthropology
University of Yaounde I
01.2009
GCE Advanced Level - undefined
PCHS Mankon
01.2006
Skills
- Attentive listening skills, service oriented and keen to details
- Strong interpersonal and problem-solving skills thus bringing customer satisfaction
- Resilient and able to work under pressure, thus remaining calm in challenging situations
- Being a team player collaboratively and cohesively
- Skilled at handling various administrative tasks while providing optimal customer service to endure smooth hotel operations
- Thrive in dynamic and fast-paced work environment
- Multitasking, enabling me to tackle busy schedules and deliver service on time
- Cash handling
- Daily specials memorization
- POS system operation
- Upselling techniques
References
- Jiratha, Ngern, Manager, Jiratha0ngern@asia.com, Ferry restaurant Thailand.
- Mr Tim Eric (Mananger Azam Hotel). +237673298840
- Miss Anna ( Manager Novo Restaurant),Bahrain +97337273731
- Miss Filirose (Manager Luna restaurant), Bahrain +97337337709.
Languages
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Head Waiter
Novo/ Novetto (Fraiser Suites Hotel) Al Liwan Bahrain
11.2024 - Current
Waiter
LUNA Restaurant/Novetto ( Fraiser Suites Hotel), Al Liwan. Bahrain (NOVO DELIZIE AND MERCATO CO.WILL), BAHRAIN
05.2023 - 11.2024
Waiter
NOVO Restaurant. BAHRAIN (NOVO DELIZIE AND MERCATO CO.WILL), BAHRAIN
02.2022 - 12.2023
Head Waiter
La Salsa Restaurant
02.2021 - 03.2022
Bachelor's Degree - Anthropology
University of Yaounde I
GCE Advanced Level - undefined
PCHS Mankon
Waiter
Ferry Restaurant
2018 - 11.2020
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