Norhaifa Sahi
Hostess
Manama,BAhrain
Summary
Accomplished Customer Service Representative with a proven track record in enhancing customer loyalty and satisfaction through expert resolution of complaints and efficient handling of high-stress situations. Skilled in strategic sales and creative problem-solving, with a knack for developing forward-thinking customer service strategies. Demonstrated ability to improve service standards, backed by a solid foundation in sales expertise and medical terminology knowledge.
Overview
6
6
years of professional experience
2
2
Certifications
1
1
Language
Work History
Customer Service Representative
Al Mudeef Restaurant
Bahrain
06.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided primary customer support to internal and external customers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor In Technical Teacher Education - Teacher Education
Zambo City State Polytechnic Colleges
Zamboanga City Philippines Student/Currently Studying - Auxiliary Nurse
Al Wali Training And Development Center
Hoora Bahrain Skills
Strategic sales knowledge
Sales expertise
Medical terminology knowledge
International sales support
Service standard compliance
Report preparation
Staff education and training
Creative problem solving
Money handling abilities
Certification
Diploma
Timeline
First Aid For Health Care workers
03-2024
Customer Service Representative
Al Mudeef Restaurant
06.2018 - Current
Diploma
03-2017
Bachelor In Technical Teacher Education - Teacher Education
Zambo City State Polytechnic Colleges
Student/Currently Studying - Auxiliary Nurse
Al Wali Training And Development Center