Norhaifa Sahi

Customer Service Representative

Al Mudeef Restaurant

Bahrain

06.2018 - Current

Handled customer inquiries and suggestions courteously and professionally.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Provided primary customer support to internal and external customers.
Collaborated with team members to develop best practices for consistent customer service delivery.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Worked flexible hours across night, weekend, and holiday shifts.
Resolved problems, improved operations and provided exceptional service.
Proved successful working within tight deadlines and a fast-paced environment.