Ohood Mahdi Mearaj
Al Qurayyah,Bahrain
Summary
Highly skilled professional with expertise in Microsoft Office applications, including Word, PowerPoint, and Excel. Demonstrates strong teamwork abilities, effectively collaborating both individually and within a team setting. Adept at problem-solving, consistently identifying issues and implementing effective solutions. Possesses excellent communication skills, capable of working under pressure, and proficient in data entry. Known for hard work, decision-making capabilities, time management skills, and the ability to learn quickly.
Overview
10
10
years of professional experience
2027
2027
years of post-secondary education
Work history
Car Insurance
Silah Gulf (STC Project, Solidarity Insurance)
10.2024 - 01.2025
- Engaged potential customers via phone to promote and sell car insurance policies.
- Provided expert advice to clients, assessing their needs to recommend suitable coverage options.
- Built and maintained relationships with clients to drive customer retention and repeat business.
- Met and exceeded monthly sales targets by consistently achieving high conversion rates.
- Processed insurance applications, accurately inputting customer details into CRM systems.
- Handled customer inquiries, addressing concerns and providing timely follow-up.
Tele Sales & Activation
Silah Gulf (STC Project)
01.2021 - 10.2024
- Collaborate with the sales team to drive tele-sales activities and promote product/service offerings.
- Implement sales strategies to meet targets and contribute to overall team success.
- Monitor customer feedback and provide insights to improve sales processes and product offerings.
Customer Care
Silah Gulf (STC Project)
11.2019 - 01.2021
- Respond to customer inquiries via phone, providing efficient and effective solutions to issues.
- Maintain a high level of customer satisfaction by resolving complaints and processing requests accurately and in a timely manner.
- Use CRM software to track customer interactions, document issues, and follow up on resolutions.
- Achieve performance targets such as call handling time, customer satisfaction ratings, and issue resolution.
- Collaborate with team members to continuously improve service quality and meet department goals.
Purchasing
Middle East Elevators
04.2018 - 01.2019
- Manage procurement activities for elevator components, systems, and materials, ensuring timely delivery and cost-efficiency.
- Negotiate pricing, terms, and delivery schedules to achieve cost savings and high-quality standards.
- Monitor and manage purchase orders, contracts, and inventory reports.
- Ensure compliance with industry standards and regulations in all procurement activities.
- Assist with logistics and supply chain management to minimize delays in project timelines.
Secretary
Worldwide Marketing
01.2017 - 01.2018
- Managed scheduling, appointments, and correspondence for the department.
- Coordinated meetings, events, and presentations for clients and stakeholders.
- Assisted in preparing marketing materials and reports.
- Communicated with clients, vendors, and other departments to ensure smooth operations.
- Handled office supplies, equipment, and other administrative tasks as needed.
Teacher
Anwar Al-ghadir kindergrten
09.2014 - 06.2016
- Assisted lead teachers in daily classroom activities, supporting the development of children aged 3-5 years.
- Created and organized engaging educational materials and activities to promote learning through play.
- Fostered a positive and inclusive classroom environment, ensuring children’s safety and emotional well-being.
- Supported children with special needs, providing individualized attention and care.
- Communicated with parents to provide updates on children’s progress and behavior.
- Maintained cleanliness and organization of classroom space.
Education
Certificate - IT course
Oasis Institute
Bachelor of science - business informatics
AMA International University
Bahrain 09.2013 - 04.2018
High School -
Almarefa Secondry High School
Bahrain 09.2010 - 06.2013
Skills
Software Skills: Knowledge in using Microsoft Office such as (Word, PowerPoint and Excel)
Teamwork: Using skills as an individual or as a member of a team
Problem Solving: Reduces problems and finds solution
Personal Skills: Good communication Skills, Able to work under pressure, data entry, hard work, decision-making, time management and fast-learn
Languages
English
Advanced
C1
Arabic
Master or proficient
C2
Personal Information
- Date of birth: 07/02/95
- Nationality: Bahraini
Affiliations
- photography
- makeup
- reading
- drawing
Timeline
Car Insurance
Silah Gulf (STC Project, Solidarity Insurance)
10.2024 - 01.2025
Tele Sales & Activation
Silah Gulf (STC Project)
01.2021 - 10.2024
Customer Care
Silah Gulf (STC Project)
11.2019 - 01.2021
Purchasing
Middle East Elevators
04.2018 - 01.2019
Secretary
Worldwide Marketing
01.2017 - 01.2018
Teacher
Anwar Al-ghadir kindergrten
09.2014 - 06.2016
Bachelor of science - business informatics
AMA International University
09.2013 - 04.2018
High School -
Almarefa Secondry High School
09.2010 - 06.2013
Certificate - IT course
Oasis Institute
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