Omaima Alansari
Summary
I am a committed, reliable, and passionate officer with more than 7 years of experience in aviation. I am qualified to lead, well-known for meeting deadlines, planning, prioritizing and multi-tasking. I am a problem-solver focused on customer experience and constantly enhancing related facilities and services. I work well under pressure and tight deadlines, and I offer excellent communication and good judgment to effectively meet the team's needs.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Officer – Customer Experience
Bahrain Airport Company
10.2020 - 12.2024
- Track complaint and feedback across channels, devices, and touchpoints
- Align customer experience strategies with marketing initiatives and business needs
- Document processes and log issues for a better customer experience
- Work on airport related awards and accreditations (Skytrax, ASQ, ACI)
Tahleeq Officer – Airport Quality Management
Bahrain Airport Company
06.2017 - 09.2020
- Establish and maintain a system for auditing
- Maintain items record, document necessary information
- Assess departments with airport ad-hoc projects
Warehouse and Administration Trainee
Bahrain Airport Company
09.2016 - 12.2016
- Organize and maintain inventory and storage area
- Ensure shipments’ and inventory transactions’ accuracy
- Maintain items record, document necessary information
Event Organizer
Economic Development Board – Transcare Logistics
02.2016 - 03.2016
- Help speakers prepare speeches and presentations
- Market the conference and spread its newsletters
- Organize the conference on the day
Trainee – Purchasing and Contracts Department
Ministry of Finance
09.2015 - 01.2016
- Deal with suppliers and arrange orders
- Process purchasing documents in Orcal
- Audit tenders and reports
Clerk
Arab Shipbuilding and Repair Yard (ASRY)
06.2015 - 09.2015
- Expedite sea and air shipments
- Deal with suppliers and prepare the necessary documents
- Arrange and coordinate meetings and events
Management Assistant
Al Sanabel Orphans Care
12.2010 - 02.2011
- Arrange and coordinate meetings
- Prepare reports
- Deal with customers
Education
Bachelor’s - International Logistics Management
Bahrain Polytechnic
09.2012 - 06.2016
Diploma - Logistics and Transport
Chartered Institute for Logistics and Transport
01.2012 - 01.2013
Certificate - Logistics and Transport
Chartered Institute for Logistics and Transport
IELTS Certificate - undefined
British Council
High School Certificate - Commercial studies
Al Istqlal Secondary Girls School
09.2009 - 06.2012
Skills
- Time management
- Planning and organizing
- Proactive and self-motivated
- Flexible in team works
- Leadership
- Attention to Detail
- Business based problems solving
- Conflict Resolution
- Multi-tasking
Languages
Arabic
Proficient (C2)
English
Proficient (C2)
Affiliations
- Meeting new people
- Travelling
- Reading
Accomplishments
Bahrain Airport Company - Employee of the Month Award
Certification
BIBF - Power Bi
ACI - Airport Customer Service Essentials
Golden Trust - Train the Trainer
ACI - Customer Experience Specialist Course
GMR Group - 14 Technical courses in Aviation
BIBF - 5 Soft skills courses
Certificates and Courses
- GFG, Interview Skills, 11/2024
- GFG, Anger Management, 10/2024
- BIBF, Power Bi, 02/2024
- ACI, Airport Customer Service Essentials, 09/2023
- Golden Trust, Train the Trainer, 11/2017, 06/2019
- ACI, Customer Experience Specialist Course, 02/2023
- GMR Group, 14 Technical courses in Aviation, 11/2017, 06/2019
- BIBF, 5 Soft skills courses, 11/2017, 06/2019
References
References will be provided up on request
Timeline
Officer – Customer Experience
Bahrain Airport Company
10.2020 - 12.2024
Tahleeq Officer – Airport Quality Management
Bahrain Airport Company
06.2017 - 09.2020
Warehouse and Administration Trainee
Bahrain Airport Company
09.2016 - 12.2016
Event Organizer
Economic Development Board – Transcare Logistics
02.2016 - 03.2016
Trainee – Purchasing and Contracts Department
Ministry of Finance
09.2015 - 01.2016
Clerk
Arab Shipbuilding and Repair Yard (ASRY)
06.2015 - 09.2015
Bachelor’s - International Logistics Management
Bahrain Polytechnic
09.2012 - 06.2016
Diploma - Logistics and Transport
Chartered Institute for Logistics and Transport
01.2012 - 01.2013
Management Assistant
Al Sanabel Orphans Care
12.2010 - 02.2011
High School Certificate - Commercial studies
Al Istqlal Secondary Girls School
09.2009 - 06.2012
Certificate - Logistics and Transport
Chartered Institute for Logistics and Transport
IELTS Certificate - undefined
British Council
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