Omar Abahreh
manama,Bahrain
Summary
Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.
Overview
15
15
years of professional experience
2008
2008
years of post-secondary education
Work History
Restaurant Manager
Five Guys Bahrain
Hamala, Bahrain
06.2022 - Current
- Managed daily operations for smooth restaurant functioning.
- Implemented new menus, improved dining experience.
- Streamlined staff rotas to optimise efficiency.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Managed team by offering support and constructive feedback to improve skills and maximise potential.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Met financial goals with organised strategies focused on proper management of expenses and income.
- Encouraged staff to learn and develop new skills to meet individual and team goals.
- Monitoring and analyzing financial performance, ensuring profitability, and managing budgets for each location.
- Developing and implementing strategies to achieve sales targets, increase profitability, and meet business objectives.
- Monitoring key performance indicators KPI for each restaurant, evaluating performance, and implementing improvements as needed.
- Providing guidance, training, and support to store managers and staff to ensure consistent quality standards across all locations.
- Ensuring that all restaurants within the area comply with health, safety, and regulatory standards.
- Overseeing customer service initiatives to maintain high levels of customer satisfaction and loyalty.
- Managing relationships with suppliers, optimizing inventory levels, and ensuring cost-effective purchasing practices.
- Addressing operational issues and resolving conflicts that may arise.
- Serving as a liaison between upper management and individual
Assistant restaurant manager
Five Guys CraviaB
Manama, Bahrain
04.2018 - 06.2022
- Maintained high standards of customer service by handling complaints professionally.
- Supervised staff during busy periods for smooth operations.
- Enhanced dining experience with exceptional attention to detail.
- Trained new starters, ensuring consistency in service delivery.
- cleanliness standards were met
- Cultivated positive relationships with customers through excellent hospitality services
- Provided leadership by setting clear expectations for team members
- Monitored cash handling procedures to accurately charge customers
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards
- Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices
- HACCP (Hazard Analysis and Critical Control Points System)
- Managed payroll records accurately ensuring timely payment of wages
- Implemented corrective actions for issues, continuously improving service results
in Training Assistant Restaurant Manager
Five Guys Cravia
Damam, KSA
12.2017 - 04.2018
- Participated actively in brainstorming sessions with trainers, contributing valuable insights towards curriculum improvement.
- Organised training schedules by coordinating with team leaders.
- Established efficient training environment for better learning experiences.
- Created comprehensive training materials to enhance understanding of tasks.
- Analyzed financial data to develop strategies for increasing profits
- Defined and updated restaurant policies and procedures
- Supervised sales generation and year-on-year profit growth
- Scheduled staff hours and allocated resources to maximize team member performance
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
- Minimized loss and misuse of equipment through proper supervision and staff training.
Store Incharge
Alshaya Starbucks
Amman, Jordan
12.2013 - 11.2017
- Streamlined customer service processes by implementing a new system of shoe categorisation.
- Improved staff morale for increased productivity by organising regular team building activities.
- Bolstered shop reputation with meticulous attention to visual merchandising standards and cleanliness.
- Trained staff in advanced selling techniques to increase customer satisfaction levels.
- Demonstrated ability to manage a team of employees and ensure successful shift operations
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture
- Held team members accountable during shift by effectively coaching to improve performance.
Crew Member
Cravia
Dubai, UAE
01.2010 - 07.2013
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Carried out day-to-day duties accurately and efficiently.
Education
Certificate of Higher Education -
Jordan High School
JordanSkills
- Health and Safety Compliance
- Leadership
- Communication skills
- Customer Service
- Restaurant experience
- Financial Management
- Operations Management
- Food Safety and Quality
- Problem-solving
- Vendor Management
- Staff Training and Development
- Strategic Planning
- Performance Management
- Interpersonal Skills
- Labour and
Languages
English
Upper intermediate (B2)
Arabic
Proficient (C2)
Accomplishments
- Barista Championship 2015 Regional level April 21, 2015
- Excellence Award Employee of the Year Cinnabon 2013
- Completed assessment food Specialist
- Create original artwork for specials board display daily.
- Starbucks Awards Quarter 3 2014 Be Alshaya Champions Teams.
- Starbucks Awards Quarter 4 2013 Be Alshaya.
- Year End 2015 Be Alshaya Champions Teams Best of the best.
Khaled Hanieh
37142936
References
References available upon request.
Timeline
Restaurant Manager
Five Guys Bahrain
06.2022 - Current
Assistant restaurant manager
Five Guys CraviaB
04.2018 - 06.2022
in Training Assistant Restaurant Manager
Five Guys Cravia
12.2017 - 04.2018
Store Incharge
Alshaya Starbucks
12.2013 - 11.2017
Crew Member
Cravia
01.2010 - 07.2013
Certificate of Higher Education -
Jordan High School
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