ORNELLA ANDERSON
New Hidd,Bahrain
Summary
A highly skilled professional with exceptional proficiency in both spoken and written English, demonstrating strong capabilities in team collaboration and leadership. Adept at innovation and adaptation, with a solid command of Microsoft tools. Committed to leveraging these skills to drive success and contribute effectively to organisational goals.
Overview
14
14
years of professional experience
6061
6061
years of post-secondary education
Work history
Procurement & Logistics manager
FKR Global WLL
New Hidd, Bahrain
03.2022 - 04.2024
- Monitored team performance, emphasising evaluation of contributions and output quality.
- Established logistics structures and procedures for efficient procurement and warehousing.
- Negotiated vendor contracts to secure timely delivery and adherence to quality standards.
- Developed strategies for maintaining low-cost inventory levels effectively.
- Conducted assessments of inventory systems to ensure compliance with supply chain specifications.
- Implemented tracking systems to optimise goods flow and ensure timely restocking.
- Oversaw records management for distribution, warehousing, and procurement processes.
Procurement & Customer Service Executive
Advantis Freight (Pvt) Ltd
Colombo, Sri Lanka
01.2020 - 01.2022
- Secured competitive rates and space on FCL sea freight exports through negotiations with shipping lines.
- Coordinated effectively with sales team and shipping lines to facilitate timely shipments.
- Oversaw daily operations and addressed customer service matters linked to procurement.
- Evaluated and identified suppliers to optimise sourcing processes.
- Liaised with accounts team to monitor procurement efficiency.
- Compiled and maintained detailed reports on procurement operations.
Executive - Key Accounts Customer Service & Operations
MIT Cargo Pvt Ltd - Agents for Panalpina
Colombo5, Sri Lanka
04.2017 - 12.2019
- Managed operations and customer service for largest air freight importer in Sri Lanka from April to August 2017.
- Coordinated weekly export planning from Colombo, ensuring timely shipments.
- Collaborated with local shipping lines, co-loaders, and 3PL teams for efficient sea freight processes.
- Liaised with global agents at destinations to facilitate seamless deliveries.
- Ensured compliance with KPIs and guidelines for nominated key accounts.
- Monitored pre-alerts to guarantee timely notifications to all destinations.
- Maintained and updated global systems and reports for key accounts, ensuring smooth operational functions.
Team Leader - Tele Sales
United Parcel Service
Colombo, Sri Lanka
11.2016 - 04.2017
- Maintained comprehensive sales reports related to telesales activities.
- Assisted in planning and implementing telesales objectives to enhance operational efficiency.
- Facilitated achievement of sales targets by supporting the sales team's goal-setting efforts.
- Updated and maintained internal and global systems for optimal data management.
- Coordinated with customers to address urgent inquiries in a timely manner.
- Conducted visits to potential customers to explore business opportunities.
Sales Coordinator
FedEx Express Sri Lanka and Maldives
Colombo, Sri Lanka
02.2012 - 09.2015
- Updated meeting minutes for weekly and monthly sales meetings.
- Managed records and sales reports, including budgets, forecasts, and individual member achievements weekly.
- Prepared sales presentations for management meetings.
Coordinated with regional FedEx team to secure special rates and services. - Maintained comprehensive sales figures for sales team performance tracking.
- Addressed urgent matters and special rate inquiries from existing customers.
- Collaborated with sales team to maximise sales targets and establish strategic goals.
- Protected confidentiality of export/import data and special rate information.
Tele Marketing Agent
Amex Credit Cards - Nations Trust Bank
Colombo, Sri Lanka
09.2010 - 09.2011
- Handled inquiries related to American Express card promotions and services.
- Ensured timely closure of daily requests from cardholders as per established guidelines.
- Collaborated with branches to resolve customer issues regarding account closures.
- Consistently met daily call targets to enhance operational efficiency.
Education
G.C.E ADVANCED LEVEL EXAMINATION - undefined
St' Sebastian Convent
Sri LankaMASTER OF BUSINESS ADMINISTRATION - General
UCAM - Catholic University of Murcia
SpainG.C.E ORDINARY LEVEL EXAMINATION - undefined
St' Sebastian Convent
Sri LankaOTHM LEVEL 7 DIPLOMA - LOGISTICS AND SUPPLY CHAIN MANAGEMENT
Winfield Academy of Business and Finance
Sri LankaCOURSE OF IMPORT AND EXPORT PROCEDURES -
Sri Lanka Export Development Board
Sri LankaSkills
- Highly proficient in spoken English
- Highly proficient in written English
- Ability to work in a team
- Ability to lead a team
- Ability to adopt
- Ability to innovate
- Proficient in Microsoft tools
References
Mr. Faisal Reshi
Managing Director
FKR Global W.L.L
Kingdom of Bahrain
M: +973 65009933 / D: +973 39609933
Fkr@fkrglobal.com
Mr.Rakitha De Silva
Chief Operations office / Head of Freight Solutions
Freight Solutions (Advantis Freight)
Sri Lanka
M: +94 773033797 D: +94 112617733
Email : rakitha.desilva@advantis.world
Timeline
Procurement & Logistics manager
FKR Global WLL
03.2022 - 04.2024
Procurement & Customer Service Executive
Advantis Freight (Pvt) Ltd
01.2020 - 01.2022
Executive - Key Accounts Customer Service & Operations
MIT Cargo Pvt Ltd - Agents for Panalpina
04.2017 - 12.2019
Team Leader - Tele Sales
United Parcel Service
11.2016 - 04.2017
Sales Coordinator
FedEx Express Sri Lanka and Maldives
02.2012 - 09.2015
Tele Marketing Agent
Amex Credit Cards - Nations Trust Bank
09.2010 - 09.2011
G.C.E ADVANCED LEVEL EXAMINATION - undefined
St' Sebastian Convent
G.C.E ORDINARY LEVEL EXAMINATION - undefined
St' Sebastian Convent
MASTER OF BUSINESS ADMINISTRATION - General
UCAM - Catholic University of Murcia
OTHM LEVEL 7 DIPLOMA - LOGISTICS AND SUPPLY CHAIN MANAGEMENT
Winfield Academy of Business and Finance
COURSE OF IMPORT AND EXPORT PROCEDURES -
Sri Lanka Export Development Board