MS Office
Priyanka MP
Editor, Writer, Social Media Content Writer
Oradea
Summary
Business and customer relations professional with self-directed nature and analytical problem-solving abilities. Also, an artist familiar with Journalism and social media. Enthusiastic about getting into various forms of writing and content creation with an artistic perspective.
Has a strong ability to plan, develop and implement communication, with excellent social media management skills. Enthusiastic, creative and goal-driven. Has the ability to create positive discussion about an organization and would welcome the opportunity to use this ability.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
English Editor
Deluxe Media Entertainment
12.2021 - 06.2023
- Achieved 100% quality in all files worked on so far.
- Worked on multiple single step creation files.
- Mentored junior editors, providing guidance on best practices in editing and proofreading techniques.
- Worked on difficult files and became reliable for rush work.
- Was a single step QA on important projects and learned to work well with others and provide feedback when necessary.
- Learned to work on Metadata as well as CCQC.
- Reviewed files for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards that adhered to all guidelines.
Specialist- Customer Support
Telligent
02.2021 - 11.2021
- Used Social Media to promote the business and build customer rapport and relations.
- Built reports on excel and developed a Leave Protocol and other ideas for the project.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions and won 3 recognition awards in 8 months.
Tattoo Artist
InkOverMatter
07.2018 - 09.2021
- Producing content to entice and engage visitors and provide information quickly and efficiently..
- Created custom tattoo designs for customers.
- Performed clean, high-quality work at all times.
Senior Consultant- Customer Support
Telligent
12.2020 - 02.2021
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Recommended potential products or services by collecting customer information and analyzing customer needs.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Operations Analyst
First Advantage
08.2020 - 12.2020
- Collected, arranged and input information into database system.
- Assessed and modified operational procedures and tools to achieve optimum quality control.
- Analyzed and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Verified client information by analyzing existing evidence on file.
Tattoo Artist
Sculp Tattoo Studio
06.2015 - 06.2018
- Applied permanent tattoos using indelible, non-toxic ink.
- Performed clean, high-quality work at all times.
Tattoo Artist
Kraayonz Tattoo Studio
07.2012 - 02.2015
- Applied permanent tattoos using indelible, non-toxic ink.
- Performed clean, high-quality work at all times.
Education
BA - Journalism, English, Psychology
Garden City College
Bangalore 06.2009 - 05.2012
High School Diploma -
Ryan International School
Bangalore 06.2007 - 05.2009
Skills
Creative writing
Grammar usage
Copywriting
Composition writing
Consistent brand messaging
Content editing
Microsoft Office
Technical Terminology
Proofreading skills
Text condensation
Subtitling standards
Script adaptation
Accomplishments
- Student reporter for Times Of India.
- World Reporter for MUN, Delhi in 2008
- Won various awards for Essay Writing,Letter Writing, Poetry and Public Speaking.
- Featured in Femina magazine and various websites/interviews as a tattoo artist.
Software
Corel Draw
Photoshop
MS Excel
Timeline
English Editor
Deluxe Media Entertainment
12.2021 - 06.2023
Specialist- Customer Support
Telligent
02.2021 - 11.2021
Senior Consultant- Customer Support
Telligent
12.2020 - 02.2021
Operations Analyst
First Advantage
08.2020 - 12.2020
Tattoo Artist
InkOverMatter
07.2018 - 09.2021
Tattoo Artist
Sculp Tattoo Studio
06.2015 - 06.2018
Tattoo Artist
Kraayonz Tattoo Studio
07.2012 - 02.2015
BA - Journalism, English, Psychology
Garden City College
06.2009 - 05.2012
High School Diploma -
Ryan International School
06.2007 - 05.2009