Rabab Salhine
Amwaj
Summary
Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency.
Driven to keep team members engaged, focused and dedicated to customer happiness. Well-versed in collecting and reviewing customer data, producing reports and maintaining records. Highly analytical and organized with good communication and multitasking abilities. Personable Guest Relations Manager with background directing, motivating and training team members to provide exceptional service to guests. Talented at taking on challenging issues in hospitality management.
Overview
6
6
years of professional experience
Work History
Guest Relations Manager & MOD
The Grove Resort
07.2023 - Current
- Monitored guest feedback, using to improve service and departmental operations.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Developed and implemented strategies to uphold safety and security of guests.
- Motivated and rewarded employees to improve engagement.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Duty Manager Front Office & MOD
Jumeirah Gulf Of Bahrain Resort & SPA
10.2022 - 07.2023
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Guest Relations Executive
Jumeirah Resort
04.2022 - 09.2022
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed and improved customer service functions for reception and lounge areas.
- Checked documentation and corrected issues in prompt fashion.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Implemented successful strategies to increase customer satisfaction.
Manager
Clearing Transactions And Translation Services
04.2021 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Guest Relations Executive
CIH BANK
02.2018 - 01.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Regulated appropriate staffing levels to meet business and customer requirements.
- Greeted guests upon arrival and offered assistance.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed and improved customer service functions for reception and lounge areas.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Education
Associate of Science - Associates Degree
Ecole Supérieure De Management,
Casablanca07.2021
High School Diploma -
Hassan Two University of Economics
Ain Sbaa, Casablanca06.2019
Bachelor of Science - Business Economics
Abdlakrim Alkhatabi
Casablanca, Moroccoo06.2017
Skills
- SEPTEMBER 20
- 20 — J Ul 20 21
- TRAINING
- Accor, Sales Assistant Manager, Mercure, Bahrain
- Part Time ( 3 Month )
- SK IL LS
- OPERA Cloud
- OPERA PMS
- HOTSOS
- Flexibility and Adaptability Good team player
- Highly responsible and reliable Management Skills
- Management Highly Organized
- Creative Problem-Solving Data Analysis
- Complex Problem-Solving Initiative and Problem-solving Abilities
- Critical Thinking Microsoft Outlook
- Attention to Detail Project Management
- Active Listening Good time management
- Hard Working Self-motivation
- Conflict Resolution Interpersonal Skills
- Leadership and Teamwork Critical thinking and problem solving
- Decision Making Creativity
- Leadership Skills Ability to Multitask
- Effective Time Management Leadership
- Adaptability Ability to Work Under Pressure
- Communication Skills Teamwork
- Problem-Solving Fast Learner
- Time Management Microsoft Office Word
- Microsoft Excel Ability to Work in a Team
- Communication Computer Skills
- Microsoft PowerPoint Microsoft Office
- Office Technology Skills Knowledge of Office Systems
- Opera Cloud Knowledge of Office Technology
Accomplishments
- Duty Manager Front Office, J u m ei rahGulfof Bahra in R esort & S p a, Bahrain
- OCTOBER 0 1, 2 022 - JULLY 0 1, 2 023
- Full-time employee Front Office, GSE / MOD
- Pre-Opening experience with full operations, Opera Cloud System Knowledge…
- E DUC AT I ON
- Baccalaureate In life and earth sciences, Abdelkarim Alkhatabi, Casablanca
- SEPTEMBER 2013 — J UNE 2017
- I have a baccalaureate degree
- Graduationfromthe University of Economics, Université Hassan II of Economics, and French law
- Ain
- Sebaa, Casablanca
- SEPTEMBER 2017 — J UNE 2019
- Associates dégrée In Ecole Supérieure de Management, Casablanca
Additional Information
- Nationality Moroccan
- Date / Place of birth
28/07/1997 Casablanca - Driving license 31/05/2018
- WhatsApp: +447883406003
- Phone: +97333362440
- Thank you, Rabab Salhine
Affiliations
- Association for Computing Machinery
- APICS – Association for Supply Chain Management
- Rotary International
- Lions Club
- American Institute of Certified Public Accountants
- National Association of Social Workers
- Professional Women's Network, Treasurer 2002-2004
References
- Vishanth.velayudhan@jumeirah.com
- Mohamed.dasman@jumeirah.com
- m.dasman@gmail.com
- h5685-SL2@accor.com
- Burhan.ataer@accor.com
- burhanataer@hotmail.com
Languages
Arabic
Native language
English
Proficient
C2
French
Proficient
C2
Italian
Upper intermediate
B2
Turkish
Upper intermediate
B2
Hobbies
Business Management, Challenges ...
Timeline
Guest Relations Manager & MOD
The Grove Resort
07.2023 - Current
Duty Manager Front Office & MOD
Jumeirah Gulf Of Bahrain Resort & SPA
10.2022 - 07.2023
Guest Relations Executive
Jumeirah Resort
04.2022 - 09.2022
Manager
Clearing Transactions And Translation Services
04.2021 - 04.2022
Guest Relations Executive
CIH BANK
02.2018 - 01.2021
Associate of Science - Associates Degree
Ecole Supérieure De Management,
High School Diploma -
Hassan Two University of Economics
Bachelor of Science - Business Economics
Abdlakrim Alkhatabi
Similar Profiles
Abidi OumaimaAbidi Oumaima
Front office agent at the Grove ResortFront office agent at the Grove Resort
Abidi OumaimaAbidi Oumaima
Front office agent at the Grove ResortFront office agent at the Grove Resort
Danielle PaulDanielle Paul
Server at The Grove Resort & WaterparkServer at The Grove Resort & Waterpark