Rabab Salhine

Expert in Gov & GCC sales & Mice group

Smashed targets by 150%

Strategic Gov account plans

Pioneered new GCC markets

A top performer in sector

Mastered Gov contract cycles

Forged key Gov partnerships

• Drove innovation within organization with creative problem-solving strategies.
• Executed global communication strategy, resulting in unified global brand messaging.
• Led team for successful execution of annual corporate goals.
• Optimized operational efficiency by implementing strategic business processes.
• Established key relationships with stakeholders, contributing towards long-term success of company.
• Influenced positive organisational change with effective leadership techniques.
• Developed robust business plans to ensure market competitiveness.

• Improved bottom-line results with meticulous budget control.
• Enhanced market penetration with effective territory management.
• Negotiated lucrative contracts to secure long-term client commitment.
• Customized promotional strategies to meet needs of different clients, products, and services.
• Devised successful sales pitches for significant conversion rates.
• Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
• Analysed sales reports to identify trends and update strategies.
• Supported front-line sales teams with well-coordinated administrative operations.
• Managed over 50 customer calls per day
• Led high-performance sales teams, ensuring achievement of targets.
• Grew annual revenue by 95% with targeted sales and marketing strategy.

Organized special events such as conferences as requested by clients

Coordinated with other departments to ensure the smooth functioning of daily operations

Assisted guests with transportation arrangements and local sightseeing tours

• Managed guest complaints, ensuring satisfaction and repeat business.
• Streamlined front desk processes to improve efficiency.
• Updated customer profiles accurately after each interaction or transaction.
• Maintained detailed records of guest interactions for future reference.
• Reviewed daily arrivals, ensuring special requests were met promptly.
• Handled high-pressure situations with ease, maintaining calm and welcoming environment.
• Fostered strong relationships with guests to enhance loyalty and referrals.
• Delivered exceptional customer service, resulting in positive online reviews.
• Coordinated room upgrades when available creating surprise delight moments for guests.
• Established rapport with VIPs through personalised attention fostering brand loyalty.
• Fostered cooperative gameplay to enhance players' entertainment value.

• Streamlined processes using lean methodologies, and improved operational efficiency significantly.
• Identified risks, and implemented mitigation strategies for secure project outcomes.
• Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
• Fostered positive work environment, and enhanced team productivity substantially.
• Strengthened stakeholder relationships through regular updates and clear communication.
• Utilized advanced project management tools for superior tracking and reporting.
• Implemented quality control measures, and ensured adherence to standards.
• Led cross-functional teams to achieve project goals on time.
• Steered teams through complex project phases to successful completion.
• Integrated new technologies into existing systems for improved functionality.
• Managed budgets diligently, and controlled unnecessary expenditure on projects.
• Planned staff and resources within business budgets to minimize expenditure.
• Utilised advanced project management tools for superior tracking and reporting.
• Promoted team collaboration for more innovative solutions in projects.
• Managed budgets diligently, controlled unnecessary expenditure on projects.

• Advised guests on local attractions and restaurants providing an extra level of service.
• Collaborated with team members to provide excellent guest services consistently.
• Established rapport with VIPs through personalised attention fostering brand loyalty.
• Streamlined front desk processes to improve efficiency.
• Assisted in planning events for guests, enhancing their overall experience.
• Managed guest complaints, ensuring satisfaction and repeat business.
• Collaborated effectively within a multicultural team delivering seamless service despite language barriers.
• Maintained detailed records of guest interactions for future reference.
• Encouraged mutual trust, respect, and cooperation among team members.
• Organized services and allocated resources for conferences, charitable events, and private gatherings.
• Handled customer complaints calmly and professionally to maintain hotel's the reputation.

• Improved task completion rates to facilitate better workflow.
• Identified problems with a keen eye for details, leading to timely resolution of issues.
• Managed service requests for improved system efficiency.
• Executed daily operations efficiently for smooth functioning of team.
• Streamlined processes with proactive communication and coordination.
• Completed assigned tasks on time whilst ensuring top-notch quality.
• Assisted customers, ensuring positive service experience.
• Enhanced customer satisfaction by providing exceptional service and resolving issues promptly.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Handled phone, email, and social media inquiries with consistent customer service across multiple channels.
• Maintained cleanliness of reception area for a welcoming environment.