Rajesh Narayanan
Manama, Kingdom Of Bahrain
Summary
Seeking a job to utilize my skills and abilities in the Competitive Industry that offers professional growth while being creative, innovative and flexible.
Overview
15
15
years of professional experience
Work History
Operations Manager
BurgerLand Restaurant
06.2022 - 12.2023
- Oversee the daily functioning of 10 BurgerLand outlets and La Marine seafood restaurant.
- Enhanced staff motivation, efficiency, and productivity through the introduction of Employee of the Month program.
- Managed a team to deliver the highest quality products and services to customers while maintaining excellent customer satisfaction.
- Deliver superior service and maximize customer satisfaction.
- Ensure compliance with sanitization and safety regulations.
- Control operational cost and identify measures to cut wastage.
- Implement policies and protocols that will maintain future restaurant operations.
- Direct recruitment and hiring top-notch candidates to fill positions in the restaurant.
- Weekly meeting with all employees and sending minutes of meeting to CEO & Chairman.
Sales & Marketing Executive
TRANE
08.2015 - 10.2020
- Handled quotation and costing on mails and faxes, prepared both local and international purchase orders. Followed up with Shipping Department to track container arrival, ensured timely MR preparation for stores. Efficiently invoiced clients, coordinated delivery notes, and proactively followed up on payments.
- Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
- Recommend related Parts and Accessories, which may be required for a job.
- Notify service personnel when special parts or back-ordered parts are received.
- Assist Manager with attaining retail sales and profitability plans in Parts and Accessories.
- Develop and share knowledge of all Parts and Accessories merchandise, parts history, and HVAC service.
- Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
- Maintain updated customer account and database details.
Sales Executive
Mohammed Jalal Catering
12.2014 - 08.2015
- Conduct market research to identify selling possibilities and evaluate customer needs.
- Oversaw sales operations for various items such as canned food products, chef hats, kitchen utensils,
spring water. Also responsible for managing the distribution of hygiene products, plastic film cutlery and drinkware to the hotel and catering industry. - Communicate with the potential & existing clients verbally, by mail and over the phone in order to ensure a smooth running of the selling cycle.
- Follow-up with the clients on any issue of concerns, provide suitable resolution and communicate the same with the management.
- Partnered with General Manager to develop and deploy the company's Marketing and Business Development Plan, contributing to successful attainment of organizational goals.
- Follow up with the client along the process of delivery and payment collection.
- Follow up on sales, administration, financials as per the company policy & procedures.
- Liaise internally with other departments such as Purchasing, Marketing & Finance.
- Expands sales in existing accounts by introducing new products and services as per the market demand.
Corporate Marketing Officer
Global Financial Company
03.2013 - 12.2014
- To drive the UAE Exchange brand as a leading player in the Corporate Business scene and achieve its business objectives.
- Develop and maintain effective commercial relationships with the allotted set of existing corporate clients and to enhance the Corporate Customer Revenue base by increasing the business share and by cross selling other products and services.
- Taking accountability of the assigned clients to build strong business relationship and ensure daily corporate activities and business.
- Taking accountability of Corporate Booklets - Updating and dispatch them to AML department for the branches in the assigned area.
- Maintain quality service by establishing and enforcing organization standards.
- To achieve the allotted targets for Corporate Business and Smart Pay across parameters.
Revenue & Reservations Officer
St. Regis Saadiyat Island Resort
03.2012 - 03.2013
- Perform job functions with attention to detail, speed and accuracy.
- Be a clear thinker, remaining calm and resolving problems using apt judgement.
- Work cohesively with co-workers as part of a team
- Maintain confidentiality of guest information and pertinent hotel data.
- Ascertain departmental training needs and provide such training.
- Direct performance of staff and follow up with corrections when needed.
Customer Service Executive and Reservationist
The Gulf Hotel
12.2008 - 12.2011
- Responsible for serving as a main point of contact for all guests' requests and questions through GuestWare and Opera system.
- Dispatch incidents out to the appropriate departments.
- Follow up with all guest requests to ensure guest satisfaction.
- Minimize guest complaints in regards to all hotel outlets and departments.
- Perform duties such as screening calls, relating messages to guests, recording all guest comments and incidents.
- Established strong working relationships with key hotel managers, including Reservation Manager, Guest Relations Manager, Front Office Manager, and Room Division Manager to maintain Five Star standards.
Education
MBA - Human Resources Management
MVJ College of Engineering, Bangalore, India, Visvesvaraya Technological University (VTU)
India07-2008
Bachelor of Science - BSc Catering Science & Hotel Management
CMS College of Science & Commerce, Coimbatore, India, Bharathiar University
Coimbatore, India04-2006
Higher Secondary Education - Commerce
Model College, Dombivli, Maharshta, India, Maharashtra Board
Dombivli, India02-2003
AISSE -
The Indian School
Isa Town, Kingdom Of Bahrain03-2000
Skills
- Ability to deal with people diplomatically, willingness to learn, strong interpersonal, good communication and leadership skills
- MS Office Word, PowerPoint, Excel and Outlook
- Hotel & Restaurant Software Packages - GuestWare CRM, Opera PMS, Micros POS
- Oracle Based Package - JD Edwards (Sales & Order Management, Financial Management, Supply Management)
Personal Information
- Place of Birth: Kingdom of Bahrain
- Passport Number: U0547041
- Gender: Male
Trainings Seminars Workshops
- Training on Advanced Telephonic Skills (The Gulf Hotel, Bahrain).
- Training on Problem Solving Skills (The Gulf Hotel, Bahrain).
- Participated in Entrepreneurship Development Programme by Department of Science & Technology.
- Conducted workshop on Personal Development - PHOENIX.
- Participated in Management Fest conducted at CMRIT College in Product Launch event.
- Participated in Management Fest conducted at City College in HR event.
- Trainings on Anti Money Laundering conducted by UAE Exchange, Bahrain.
Driving License
Full clean
Languages
English, Hindi, Malayalam, French & Arabic (Basic)
Projects
1. Undergone In-Plant training for Six months at The Gulf Hotel, Bahrain on behalf of B.Sc Degree Hospitality & Hotel Management.
2. In-Plant training at Jyothy Laboratories Ltd. on behalf of MBA Degree course.
3. Summer Project titled "Effectiveness of Training and Development on Employee Performance at BIG FM 92.7, an ADLABS initiative" on behalf of MBA Post Graduation course.
Disclaimer
I hereby declare that all the given information is genuine in all respects and is true to the best of my knowledge.
Timeline
Operations Manager
BurgerLand Restaurant
06.2022 - 12.2023
Sales & Marketing Executive
TRANE
08.2015 - 10.2020
Sales Executive
Mohammed Jalal Catering
12.2014 - 08.2015
Corporate Marketing Officer
Global Financial Company
03.2013 - 12.2014
Revenue & Reservations Officer
St. Regis Saadiyat Island Resort
03.2012 - 03.2013
Customer Service Executive and Reservationist
The Gulf Hotel
12.2008 - 12.2011
MBA - Human Resources Management
MVJ College of Engineering, Bangalore, India, Visvesvaraya Technological University (VTU)
Bachelor of Science - BSc Catering Science & Hotel Management
CMS College of Science & Commerce, Coimbatore, India, Bharathiar University
Higher Secondary Education - Commerce
Model College, Dombivli, Maharshta, India, Maharashtra Board
AISSE -
The Indian School
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