Ralyn Miralles
Sorsogon
Summary
Dedicated hospitality professional with a strong commitment to personal and professional development. Skilled in adapting to dynamic environments and enhancing service quality. Dedicated to continuous learning and professional advancement.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Hostess
Trader Vic's Bahrain
Seef, Manama, Bahrain
10.2024 - Current
- Enhanced guest experience by welcoming patrons warmly upon arrival.
- Escorted guests to their tables, providing detailed menu information when needed.
- Assisted in setting up and clearing tables for improved dining experience.
- Accurately processed telephone bookings and managed group reservations. Utilised EatApp to streamline reservation management.
- Coordinated efforts with serving staff to improve service delivery, particularly for any guest occasion or request.
- Managed reservations and seating arrangements for smooth operations.
- Organised waiting lists during peak hours to manage crowd effectively.
- Updated table status on restaurant management software for accurate tracking.
- Greeted customers over the phone politely while taking down reservation details accurately.
- Handled customer queries and complaints, ensuring satisfaction.
- Kept reception area clean and organised to uphold professional office reputation.
Guest Service Representative
Sheraton Hotel Oman
Muscat, Oman
12.2023 - 01.2024
- Provided a professional and welcoming experience for all guests. Handled customer complaints promptly and escalated issues as necessary. Offered comprehensive information about facilities, programmes, and services available. Utilised business cards for effective communication with guests. Managed pre-arrival and post-departure emails for improved guest relations. Entertained VIP guests in Club Lounge, ensuring an exclusive experience. Upheld hotel standards rigorously to guarantee guest satisfaction.
Food and Beverage Expert Service
Sheraton Hotel Oman
Muscat, Oman
06.2022 - 11.2023
- Demonstrated extensive knowledge of food and beverage service systems across various outlets. Supervised bar and café operations, ensuring high standards of service. Managed bookings for special events, including Ramadan, Christmas, and New Year celebrations. Acted as hostess for events, facilitating guest interactions and overall experience. Assisted in banquet, dining, and fine dining services during peak periods. Adapted to changing demands with resourcefulness and efficiency. Interacted effectively with diverse clientele, fostering positive relationships. Consistently exceeded guest expectations in service delivery.
Waitress
Arora Cafe Restaurant
Muscat, Oman
08.2020 - 05.2022
- Greeted and assisted guests while ensuring a clean and pleasant ambiance. Took and served orders efficiently during peak hours. Operated cash register, managing transactions accurately. Learned basic Arabic phrases to enhance guest interactions.
Kitchen Crew
Falafel and More Restaurant
Muscat, Oman
10.2018 - 08.2019
- Prepared food orders, including shawarma, burgers, sandwiches, and grilled items. Ensured adequate stock levels and supplies in kitchen operations. Managed weekly and monthly inventory to maintain efficient stock control. Maintained clean kitchen and work environment to uphold food quality standards.
On-the-Job Trainee
Dusit Thani Manila
Makati, Philippines
08.2016 - 11.2016
- Managed documentation processes for sales and events via Microsoft Office to ensure clarity. Facilitated communication between departments regarding requested information. Supported operational activities for special occasions to optimise team performance.
Education
Bachelor of Science - Hotel and Restaurant Management
ICCT Colleges
Cainta, Rizal 06.2013 - 05.2017
Skills
- Customer Service
- Time efficiency
- Multitasking proficiency
- Reservation management
- Clear communication
- Adaptability to changing situations
- Proactive engagement
- Microsoft Office proficiency
LANGUAGES
Filipino | Native
English | Advanced
REFERENCES
- Joyce Tiamzon, Assistant Bar Manager, +97333985643, Trader Vic's Bahrain
- Charlene Dela Pena, Head Host, +971521239682, Trader Vic's Bahrain
- Michelle Juayno, Hostess/Receptionist, +97333876342 , Trader Vic's Bahrain
Timeline
Hostess
Trader Vic's Bahrain
10.2024 - Current
Guest Service Representative
Sheraton Hotel Oman
12.2023 - 01.2024
Food and Beverage Expert Service
Sheraton Hotel Oman
06.2022 - 11.2023
Waitress
Arora Cafe Restaurant
08.2020 - 05.2022
Kitchen Crew
Falafel and More Restaurant
10.2018 - 08.2019
On-the-Job Trainee
Dusit Thani Manila
08.2016 - 11.2016
Bachelor of Science - Hotel and Restaurant Management
ICCT Colleges
06.2013 - 05.2017