Rasha Elhaddad
Cairo,Egypt
Summary
Customer care & AR specialist I bring many years of experience in customer care, accounts receivable, and operations. My background combines strong interpersonal skills with financial expertise, enabling me to manage customer relationships and financial accounts effectively. Key duties include analyzing customer payment trends and disputes, coordinating with various internal teams (such as Cash Applications, Invoicing, and Sales) to resolve issues, and communicating with customers through multiple channels. The role involves generating and processing invoices, maintaining accurate billing information, and ensuring compliance with documentation and audit requirements, also focusing on improving the efficiency of the performance to meet or exceed customer expectations. I hold a bachelor's degree in English commerce.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Customer care & AR Specialist
Tradify
2023.07 - 2026.04
- Collaborates with customers to understand their concerns, resolve disputes, and ensure claims are processed with professionalism and empathy.
- Identify patterns in customer payments, and on-account information.
- Partners with AR and customer care teams to address inquiries, resolve disputes, and handle claims in a timely and considerate manner.
- Analyze revenue by customer to understand payment behavior and financial health.
- Engage with stakeholders and customers through various channels (email, telephone, videoconferencing) to address concerns and update information.
- Create and process billing invoices accurately.
- Measure the effectiveness of collections strategies by tracking overdue payments and recovery rates.
- Assess and enhance service levels and customer satisfaction through regular feedback and performance metrics.
- Manage the performance of services to customers, ensuring that service levels are achieved, and customer expectations are met or exceeded with ultimate responsibility for ownership of all customers' incidents or logged service requests.
- Conducts 'on the job' training wherever relevant.
Public relations and Administration officer
Milestone International School
2021.09 - 2023.06
- Plan and coordinate school events and special occasions (open days, community events, alumni gatherings) to enhance school-community engagement.
- Support crisis communication: develop and execute communication plans for emergencies, sensitive issues or reputation management.
- Provide internal communications support: advise school leadership on messaging, prepare speeches, coach staff on effective communication.
- Create, edit and distribute school publications such as newsletters, brochures, press releases, web content, and social media updates.
- Manage media relations: respond to media inquiries, organize press events, and represent the school publicly.
AR Supervisor
ATEB GROUP
2016.05 - 2019.10
- Issuing invoices / monthly sales reports, Issuing guarantees for reefers & containers.
- Provides thoughtful support by investigating issues, guiding customers through dispute resolution, and managing claims with accuracy and care.
- Calculate the accrued revenues for unbilled customers to put the revenue on the trace & close it once invoices are issued.
- Post daily deposits.
- Following up the collection team.
- Review the analysis of customers, customer deposits and deferred revenues and ensure that matched with TB.
- Commitment to respond to customer emails and calls to answer Respond to all customer inquiries regarding all invoices & contracts.
- Follow the job documents to complete it with our coordinators.
- Issuing the invoice & make the entry to the Income.
- Responsible for managing all customer accounts, handling billing-related queries and contract issues, and following up on complaints and comments.
- Dealing with reefer department once its needed.
AR & AP Accountant
Techno Energy Company
2012.01 - 2016.04
- All the customers & all the vendor's account (contact with customers regarding any matters relating to invoices charges, complaints.
- Enter invoice and payment data into the accounting system.
- Monitor and manage AP accruals as part of month-end closing procedures.
- Provide support for audits by organizing and maintaining all AP-related documentation (invoices, vouchers, purchase orders).
- Respond to vendor inquiries regarding payment status and resolve payment-related queries.
- Strong communication and customer service skills for interacting with clients.
- Follow up, e-mail communication with clients and handling client’s emails.
- Cash Payment, Cash Receipts & Petty Cash.
- Safe Account control and preparing bank reconciliations.
Customer care Representative & AR Accountant
marine Agencies & Oil services
2007.09 - 2011.12
- Receiving & revising all the job document from Operation department. (Crew change, Transportation, Hotel receipts & e-mails).
- Respond to all customer inquiries regarding all invoices & contracts.
- Follow the job documents to complete it with our coordinators.
- Issuing the invoice & make the entry to the Income.
- Responsible for all the customers' accounts. And following up with any complaints, comments.
Education
Bachelor of English Commerce - Accounting and Business
Alexandria University - English Commerce
Skills
- Skilled in advocating on behalf of customers
- Ability to work individually or as an active member at teamwork
- Identifying and solving problems
- Ability to work under pressure till achieving targets
- Possesses initiative and good work attitude
- I have the ability to learn in any field, under your guidance to me and in collaboration with my colleagues
- "Skilled in diplomatically resolving conflicts with a focus on empathy and mutual understanding for positive outcomes"
- Strong interpersonal and communication skills
- Ambitious, hardworking, teamwork, practical, creative, active, and tactful
Certification
- International shipping and logistics Management.
- Attended the youth leadership seminar.
- Attended training program about (Marketing, Management, Finance).
Languages
English: Fluent
Arabic: Native
Turkish: Fair
Timeline
Customer care & AR Specialist
Tradify
2023.07 - 2026.04
Public relations and Administration officer
Milestone International School
2021.09 - 2023.06
AR Supervisor
ATEB GROUP
2016.05 - 2019.10
AR & AP Accountant
Techno Energy Company
2012.01 - 2016.04
Customer care Representative & AR Accountant
marine Agencies & Oil services
2007.09 - 2011.12
Bachelor of English Commerce - Accounting and Business
Alexandria University - English Commerce