Overview
Work history
Education
Skills
Certification
Languages
References
Timeline
Generic
Rasheed S. Qur'a

Rasheed S. Qur'a

Manama,Bahrain

Overview

7
7
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification

Work history

Private Banking Customer Service

Signature by Cairo Amman Bank
Amman, Jordan
10.2023 - 04.2025
  • Provided high-level customer service in a friendly and courteous manner, ensuring an exceptional banking experience for all clients.
  • Established and maintained strong relationships with customers, ensuring prompt responses to inquiries and effectively resolving issues to maximize satisfaction and loyalty.
  • Protected customers' confidential information, ensuring compliance with all privacy regulations and using data solely for official purposes.
  • Monitored and tracked customer complaints, resolving them swiftly and effectively, while analyzing trends to prevent future issues.
  • Conducted regular client follow-ups to assess satisfaction, gather feedback, and identify opportunities for additional services, improving overall customer retention and loyalty.
  • Cross-sold a diverse range of banking products, including savings accounts, personal loans, credit cards, and investment options, significantly contributing to branch sales targets.
  • Attracted new clients from competitor banks through effective sales techniques, networking, and relationship-building, helping to increase the branch's market share.
  • Expanded clients' portfolios by encouraging cash deposits and offering tailored loan solutions, including home and auto loans, to meet their financial needs.
  • Promoted bank credit cards, highlighting benefits and features to enhance customer engagement and increase usage rates.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.

Bank Teller

Housing Bank for Trade and Finance
Amman, Jordan
03.2019 - 10.2023
  • Delivered exceptional customer service by greeting clients warmly and addressing their banking needs in a professional manner.
  • Processed a variety of financial transactions, including deposits, withdrawals, transfers, and loan payments accurately and efficiently.
  • Maintained up-to-date knowledge of bank products and services to effectively assist customers and promote additional offerings.
  • Balanced cash drawers daily, ensuring accuracy and compliance with bank policies and procedures.
  • Identified and resolved customer issues promptly, providing solutions that enhance customer satisfaction and loyalty.
  • Educated customers about digital banking services, guiding them in the use of online banking and mobile apps.
  • Assisted in opening new accounts, processing applications, and explaining terms and conditions to customers.
  • Actively promoted and sold bank products, such as savings accounts, credit cards, and loan options, identifying customer needs to enhance their banking experience.
  • Collaborated with team members to achieve branch goals, participating in training and development programs to enhance skills and knowledge.

Sales Representative

Orange Jordan
Amman, Jordan
10.2018 - 02.2019
  • Engaged with customers to understand their telecommunications needs and provided tailored solutions.
  • Actively promoted and sold mobile plans, internet packages, and device upgrades to meet sales targets.
  • Built and maintained strong customer relationships through regular follow-ups.
  • Delivered product demonstrations and consultations, effectively communicating features and benefits.
  • Collaborated with marketing on promotional campaigns to drive brand awareness.
  • Resolved customer inquiries and issues promptly to enhance satisfaction.
  • Maintained accurate records of sales activities and customer interactions.

Education

General Secondary Education -

Al-Khader Model Private School
Amman Jordan

Bachelor of Economics - Business

The Hashemite University
Amman, Jordan
/2014 - 01.2018

Skills

  • Teamwork
  • Communication
  • Negotiation
  • Marketing
  • Effective Time Management

Certification

  • Customer Experience Management (CXM), 11/01/23, Institute of Banking Studies
  • Credit Facilities for Companies and Preparing the Credit Report, 02/01/24, Institute of Banking Studies
  • Skills for Dealing with Others and Managing Dialogue and Differences, 11/01/23, Institute of Banking Studies

Languages

Arabic
Native
English
Intermediate

References

References available upon request.

Timeline

Private Banking Customer Service

Signature by Cairo Amman Bank
10.2023 - 04.2025

Bank Teller

Housing Bank for Trade and Finance
03.2019 - 10.2023

Sales Representative

Orange Jordan
10.2018 - 02.2019

General Secondary Education -

Al-Khader Model Private School

Bachelor of Economics - Business

The Hashemite University
/2014 - 01.2018

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Rasheed S. Qur'a