Summary
Overview
Work History
Education
Skills
Languages
Timeline

Razan Ahmed

Saudi Arabia,Jeddah

Summary

Experienced in resolving customer complaints within company guidelines and using own initiative, Implements customer follow-up to uphold service standards and guarantee customer satisfaction, Attentive administrative team member organized in managing enquiries and documents, Prompt in handling communications and developing resolutions for diverse concerns, Thorough and detail-oriented in following procedures, Organized and dependable candidate successful at managing multiple priorities with a positive attitude, Willingness to take on added responsibilities to meet team goals, Ability to handle multiple projects simultaneously with a high degree of accuracy, seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience
4
4
years of post-secondary education

Work History

Customer Support Specialist

Digital Banking services Department _visa card Pro
Khartoum, Khartoum Norther
09.2022 - Current
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Offered prompt solutions to maintain customer satisfaction.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Offered detailed advice on product and service benefits.
  • Liaised with team to develop strategies in improving customer service.
  • Recorded and processed customer data accurately.
  • Registered and updated accurate customer information on database.
  • Kept abreast with latest product developments to inform customers.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Assisted manager in implementing and updating procedures to sustain quality standards.
  • Transferred customer calls to respective department or personnel to address specific issues.
  • Participated in staff meetings to discuss new developments.
  • Troubleshot glitches and provided techniques to smooth workflow for customers.

Education

Bachelor Degree, banking and financial -

Sudan Academy of Sciences Banking and Financial, Al Khartoum, Sudan
09.2017 - 10.2021

Skills

  • Oracle8 SQL*plus
  • Electronic Banking Transactions (EBAT)
  • Management Information System (MIS)
  • System Analysis& design
  • Advanced product knowledge
  • Lead management
  • Dispute resolution
  • Customer experience
  • Salesforce
  • Data confidentiality
  • Payment processing
  • Microsoft Office Suite
  • Brand awareness and representation
  • Data verification procedures
  • Customer retention

Languages

English
Intermediate
Arabic
Native

Timeline

Customer Support Specialist - Digital Banking services Department _visa card Pro
09.2022 - Current
Sudan Academy of Sciences Banking and Financial - Bachelor Degree, banking and financial ,
09.2017 - 10.2021
Razan Ahmed