Reda Fouad Awad
Operations Manager
Saudi Arabia
Summary
Dynamic and results-driven Operations Manager with over 15 years of progressive experience in sales, customer service, delivery and installation operations, and after-sales management across Saudi Arabia and Kuwait. Skilled in leading large teams, operational oversight, customer relations, and strategic planning. Adept at driving performance improvements, ensuring customer satisfaction, and optimizing operational efficiency.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Operations Manager - Saudi Arabia & Kuwait
Abyat Company
01.2025 - Current
- Managing after-sales operations across KSA and Kuwait with over 180+ staff.
- Supervising four regional supervisors for the delivery and installation of Interior Doors and Shutters.
- Monitoring KPIs related to billing, customer satisfaction, and team productivity.
- Leading cost control initiatives and operational efficiency programs.
- Handling escalated customer complaints and complex service issues.
- Developing and implementing standard operating procedures for after-sales processes.
- Producing weekly and monthly reports for the CEO to track performance and improvements.
Operations Manager - Workshop Department (Aluminum - Kitchens - Interior Doors - Shutters)
Abyat Company
10.2019 - 12.2024
- Managed after-sales operations with 70+ staff and supervisors.
- Oversaw delivery, installation, and maintenance services for Aluminum, Kitchens, Interior Doors, and Shutters.
- Maintained customer satisfaction and resolved customer complaints promptly.
- Controlled department budgets, material management, and stock inventory.
- Set departmental KPIs and monitored team performance.
- Coordinated with production, factory, supply chain, sales, suppliers, and logistics teams.
Installation & Delivery Supervisor - Kitchen Department
Abyat Company
05.2015 - 09.2019
- Oversaw kitchen delivery and installation operations.
- Managed delivery schedules to ensure timely service.
- Collaborated with other departments to enhance operational processes.
- Resolved delivery and installation issues and maintained accurate records.
Customer Service Representative
Abyat Company
02.2013 - 04.2015
- Handled customer complaints and inquiries efficiently.
- Assisted in solving customer issues to ensure satisfaction.
- Delivered a welcoming and professional customer experience.
Key Accounts Sales Representative - Food Division
Pan Gulf Holding
01.2010 - 01.2013
- Managed major clients such as Al Othaim, Al Tamimi, Danube, Panda, and Lulu.
- Followed up on client accounts and maintained long-term relationships.
Education
Bachelor's Degree - Social Work
Skills
- Leadership & People Management
- Communication and Interpersonal Skills
- Project Management
- Scheduling and Timeline Management
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- SAP (Super User, SAP Database Management)
- Relationship Management
- Analytical and Problem-Solving Skills
- Operations management
Personal Information
- Date of Birth: 03/10/87
- Nationality: Egyptian
- Marital Status: Married
Timeline
Operations Manager - Saudi Arabia & Kuwait
Abyat Company
01.2025 - Current
Operations Manager - Workshop Department (Aluminum - Kitchens - Interior Doors - Shutters)
Abyat Company
10.2019 - 12.2024
Installation & Delivery Supervisor - Kitchen Department
Abyat Company
05.2015 - 09.2019
Customer Service Representative
Abyat Company
02.2013 - 04.2015
Key Accounts Sales Representative - Food Division
Pan Gulf Holding
01.2010 - 01.2013
Bachelor's Degree - Social Work
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