Reem Ali

• Period: 15-09-2023 to 01-08-2025
  • Managed daily administrative operations and coordinated tasks within the department.
  • Worked effectively within a team, promoting collaboration and clear communication among colleagues.
• Experience:
  • Handling customer inquiries and responding via WhatsApp.
  • Engaging and interacting with customers through Instagram.
  • Managing and posting Instagram and WhatsApp stories regularly and creatively.
  • Maintaining continuous communication with customers to ensure satisfaction and meet their needs.
  • Focusing on customer experience and following up on feedback to improve service.

Monitored and organized daily administrative files and documents.
• Handled customer inquiries and resolved issues efficiently.
• Assisted in preparing weekly and monthly reports for management.
• Organized employee schedules, appointments, and meetings.
• Supported marketing activities and promotional campaigns of the club.
• Monitored inventory and equipment as needed.
• Contributed to improving work procedures and streamlining administrative processes.

Group from 12th April 2022 to 9th August 2023 as a Cashier at Centrepoint.

During her tenure, she demonstrated diligence, professionalism, and a process-oriented approach. Her character and conduct were exemplary.

Skills and Competencies:
• Customer service and client interaction
• Cash handling and point-of-sale operations
• Maintaining professional conduct and teamwork
• Ensuring customer satisfaction

• Demonstrated high diligence and professionalism in performing daily tasks.
• Exhibits excellent professional conduct and a strong team-oriented spirit.