RELLEY REBLEZA
Team Leader
Manama,Bahrain
Summary
Hardworking and enthusiastic.Team Leader trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
Work History
Barista/ Server
Unicornnoms, Coffe Shop Restaurant Kingdom of Bahrain
Janabiya
11.2021 - Current
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Complied with standards for merchandising, stocking and storing product.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
Server,Kitchen
Lantana Restaurant
, Bahrain
09.2019 - 11.2021
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Kitchen Staff
GNJ COMPANY
, Bahrain
02.2018 - 09.2019
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Learned other teammates' work tasks to train as backup.
Kitchen Staff Member
BALI HAI GROUP OF COMPANIES, Restaurant
Malaysia
05.2016 - 05.2017
- Maintained energy and enthusiasm in fast-paced environment.
- Collaborated with team members to achieve target results.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed team communications and information for meetings.
Restaurant Shift Leader
HENRYVILLE INC, KFC, Quick Service Restaurant
Regalado, Quezon City
09.2014 - 03.2016
- Overall Restaurant and Shift Supervision
- Responsible for achieving long term objectives and action plans for: CHAMPS, eCER and People
- Responsible for mid-month and end-month inventory of raw materials, packaging and all store supplies.
Restaurant Team Leader
SUNNY SMILE FOOD INC, QUICK SERVICE RESTAUARANT, Village Mall Commonwealth
Quezon City
01.2010 - 08.2014
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
Restaurant Team Leader
HENRYVILLE INC, KFC, QUICK SERVICE RESTAURANT
Regalado, Quezon City
- Team Member Recruitment
- Maintains customer satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred customers
- Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
- Responsible for effective management schedules and ensuring that store is properly staffed for all day parts and sales volumes
- Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained
- Staff, train and develop restaurant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
Restaurant Team Leader
SUNNY SMILE FOOD INC, KFC, QUICK SERVICE, F, Village Mall Commonwealth
Quezon City
06.2005 - 12.2009
Service Crew
TUMMY BLISS FOOD INC, KFC, QUICK SERVICE
09.2003 - 02.2004
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
Service Crew
WHOLESOME INC, KFC, QUICK SERVICE RESTAURANT
10.2002 - 03.2003
Counter/Kitchen
HI FLYER FOOD INC, KFC, QUICK SERVICE
Tandang Sora, Quezon City
10.2001 - 05.2002
Restaurant Team Member
TUCKY FOODS INC, KFC, QUICK SERVICE RESTAURANT
05.2001 - 10.2001
Restaurant Team Member
KFC
Lagro, Quezon City
11.2000 - 04.2001
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Greeted guests pleasantly and answered menu questions.
Education
BS - ENTREPRENUERIAL MANAGEMENT
POLYTECHNIC UNIVERSITY of THE PHIL
Quezon City 06.2006 - 02.2007
High School Diploma -
CIELITO ZAMORA ANNEX HIGH SCHOOL
Caloocan City 06.1996 - 03.2000
High School Diploma -
URDUJA ELEMENTARY SCHOOL
Caloocan City 06.1990 - 03.1996
Skills
HIGHLIGHTS OF SKILLS AND QUALIFICATIONSundefined
Timeline
Barista/ Server
Unicornnoms, Coffe Shop Restaurant Kingdom of Bahrain
11.2021 - Current
Server,Kitchen
Lantana Restaurant
09.2019 - 11.2021
Kitchen Staff
GNJ COMPANY
02.2018 - 09.2019
Kitchen Staff Member
BALI HAI GROUP OF COMPANIES, Restaurant
05.2016 - 05.2017
Restaurant Shift Leader
HENRYVILLE INC, KFC, Quick Service Restaurant
09.2014 - 03.2016
Restaurant Team Leader
SUNNY SMILE FOOD INC, QUICK SERVICE RESTAUARANT, Village Mall Commonwealth
01.2010 - 08.2014
BS - ENTREPRENUERIAL MANAGEMENT
POLYTECHNIC UNIVERSITY of THE PHIL
06.2006 - 02.2007
Restaurant Team Leader
SUNNY SMILE FOOD INC, KFC, QUICK SERVICE, F, Village Mall Commonwealth
06.2005 - 12.2009
Service Crew
TUMMY BLISS FOOD INC, KFC, QUICK SERVICE
09.2003 - 02.2004
Service Crew
WHOLESOME INC, KFC, QUICK SERVICE RESTAURANT
10.2002 - 03.2003
Counter/Kitchen
HI FLYER FOOD INC, KFC, QUICK SERVICE
10.2001 - 05.2002
Restaurant Team Member
TUCKY FOODS INC, KFC, QUICK SERVICE RESTAURANT
05.2001 - 10.2001
Restaurant Team Member
KFC
11.2000 - 04.2001
High School Diploma -
CIELITO ZAMORA ANNEX HIGH SCHOOL
06.1996 - 03.2000
High School Diploma -
URDUJA ELEMENTARY SCHOOL
06.1990 - 03.1996
Restaurant Team Leader
HENRYVILLE INC, KFC, QUICK SERVICE RESTAURANT
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