RETCHEL T. TASIM
Juffair - Manama,Bahrain
Summary
- Serves customers by helping them select products.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Greets and receives customers in a welcoming manner.
- Responds to customers' questions.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business. Multi-talented Waitress knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Waitress & Cashier
The Pizza Company
Manama - Juffair, Bahrain
07.2023 - Current
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Assisted with inventory management, streamlined restaurant operations.
- Provided top-notch service to customers, improved overall dining experience.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained clean and organised dining area for customer comfort.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Greeted and escorted guests to tables.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Informed kitchen staff regarding special order requirements.
- Greeted customers, presented menus and shared information about available special items.
- Verified completed orders and served guests at tables.
- Advised on food and drink choices based on customer preferences.
Sales advisor
Artikel Jawad Business
Budaiya, Bahrain
07.2020 - 06.2023
- Delivered excellent customer service by addressing and resolving queries.
- Suggested suitable products to customers for enhanced shopping experience.
- Boosted brand reputation with demonstration of product knowledge.
- Established rapport with potential buyers to foster repeat business.
- Increased sales through effective negotiation and persuasion techniques.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Resolved customer complaints swiftly, maintaining company reputation.
- Assisted in stock taking for accurate inventory management.
- Monitored and refreshed displays to attract customers.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Coordinated special events promoting new product lines.
- Educated customers on warranties and return policies for transparency.
- Worked extended hours during holiday season managing high customer footfall.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Increased current product and service sales through knowledgeable customer advice.
- Placed customer orders, providing guidance on product delivery timeframes.
- Maintained quality assurance standards for all products and services.
- Processed customer payments and set up direct debits for long-term service contracts.
Sales Associate
Jawad Business Group
Budaiya , Bahrain
11.2019 - 06.2020
- Increased customer engagement by delivering high-quality product demonstrations.
- Elevated brand awareness for significant market influence through strategic sales campaigns.
- Established strong relationships with key industry players to expand business reach.
- Identified new business opportunities that enhanced growth potential of the company.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Understood customer needs to craft exceptional sales journeys.
Education
Certificate of Higher Education - Elementary
02.1999 - 03.2000
Graduate Certificate - High School
02.2000 - 03.2004
Tesda Food Processing Sugar Concentration - Agricultural School
04.2004 - 01.2005
Skills
- Bill calculation accuracy
- Time management
- Food safety understanding
- Hygiene regulations compliance
- Special dietary requirements knowledge
- Complaint resolution
- Reservation management
- Stock rotation practices
- Tea and coffee brewing
- Cocktail mixing
- Glass polishing
- Efficient tray carrying
- Telephone etiquette
- Restaurant layout familiarity
- Digital ordering system use
- Hospitality-Focused mindset
- Effective up-selling techniques
- Customer service
- Food serving
- Table clearing
- Cash handling
- Menu knowledge
- Order processing
- Payment Processing
- Food preparation
- Multidisciplinary teamwork
- Menu memorisation
- Inventory control
- Outstanding customer service
- Point of sale system operation
- Organised and reliable
- F&B operations
- Social distancing policy enforcement
- Cleaning requirements
- Table service
- Barista experience
- Food service
- Food Hygiene
- Fine dining experience
Languages
English
Fluent
Arabic
Intermediate
Affiliations
- Reading
- fashion
- Sports
- Dining
Certification
Certificate Of Tesda Food Processing Sugar Concentration.
References
References available upon request.
Timeline
Waitress & Cashier - The Pizza Company
07.2023 - Current
Sales advisor - Artikel Jawad Business
07.2020 - 06.2023
Sales Associate - Jawad Business Group
11.2019 - 06.2020
Davao National Agricultural - Tesda Food Processing Sugar Concentration , Agricultural School
04.2004 - 01.2005
Secondary Pantukan National High School - Graduate Certificate, High School
02.2000 - 03.2004
Bongbong Elementary School - Certificate of Higher Education, Elementary
02.1999 - 03.2000
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