Bikash Subedi
Kathmandu
Summary
Adept Senior Tech/Support Engineer with a proven track record at White Hawk Security, I excel in malfunction tracing and fostering client relations. My expertise in application installations and commitment to quality assurance have significantly enhanced system efficiency. Skilled in debugging and remote assistance, I consistently achieve project goals, ensuring high levels of customer satisfaction.
Overview
17
17
years of professional experience
Work History
Senior Tech/Support Engineer
White Hawk Security/ Bahrain International Airport /Amazon Data Center
ASKAR
12.2016 - Current
- Check Pelco Video Xpert systems, all IP and analog cameras, PIDS system, and ANPR system to see if they are working or not.
- CCTV maintenance, checking the fence cable for the PIDS system.
- Checking the server room temperature, environment, and updating everything from time to time for system control.
- Making plans, cabling, installation, and relocation for the old camera as per police requirements.
- Making daily, weekly, and monthly reports to update the system situation.
- Completed scheduled appointments on time to drive quality service.
- Maintained accurate records of equipment repairs, maintenance and inventory.
- Communicated with distributors to acquire necessary equipment for projects.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Ensured that all safety protocols were followed while operating heavy machinery.
- Repaired existing fences, arm barrier, gates, PIDS, crash barrier, entry drop barrier, external doors, shutters, and metal detectors in need of repair or replacement.
- Assisted in the construction of new fences according to plans and specifications.
- Communicated effectively with supervisors regarding progress update
Salesman/Automobile Technician
Electronics Car Auto Parts, Sitra-Bahrain
Sitra
01.2014 - 12.2016
- Greet the customer, and provide information about the products and services.
- Installation and repairing automobile accessories such as stereo, single din, double din, DVD player, headrest, amplifier, subwoofer, and new wiring for lights. Interior lights, fixing the horn, making a subwoofer box, etc.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Educated customers on product features and technical details to highlight benefits.
- Developed key customer relationships to increase sales.
Senior Technician
Megatech Trade Group
08.2012 - 12.2013
- Assemble UPS, laptop, inverter, repair, and fixing in the field.
- Fixing and supporting CCTV, access control, biometric attendance systems, and PABX systems.
- Make good relations with clients by calling or mailing.
- Attend any emergency call.
- Updating always about daily reports and progress of work.
- Visit the field as a customer request for a check.
Technical Manager /Support Engineer
Comtech Nepal Pvt.Ltd
10.2007 - 07.2012
- As a technical manager, I have to manage the daily schedule for all technicians, maintain relationships with customers, prioritize scheduling, check daily reports, make plans for new projects, conduct field visits, plan and implement work, work as a unit, and sometimes move for inspections of the work, etc.
- Provided insights to executive leadership on new trends for office environment.
- Directed maintenance and operations of facility systems to minimize service interruptions.
- Analyzed system requirements and developed technical specifications documents.
- Surveyed facility to maximize safety and security.
- Collaborated with software developers to troubleshoot complex technical issues and deliver solutions.
- Authored technical documentation, including system design specifications, user manuals, and maintenance guides.
- Provided technical support for hardware, software and networking issues.
Education
B.A - Humanities, Major Math & Economics
Ratna Rajya Laxmi Campus
NepalIntermediate (10+2) - Humanities, Economics and Major Math
Guhyeshwary Higher Secondary School
Kathmandu, NepalSchool Leaving Certificate (S.L.C) -
Guhyeshwary Higher Secondary School
Sinamangal, Kathmandu, NepalSkills
- Application installations
- Malfunction tracing
- Debugging
- Remote assistance
- Quality assurance
- Hardware support
Information Technology
- Good knowledge and experience about repairing and installation of CCTV, NVR, IP cameras, Fiber Optic, PTZ camera, Panasonic EPABX, computer hardware & Networking, SMPS repair, Access Control, Biometric Attendance machine
- Good Knowledge over handling CCTV, PABX, PIDS, microwave Biometric Attendance system, computer hardware & software, Networking Access Control
- Good knowledge of Electrical wiring, wiring for home appliances, having good knowledge of electronics, repairing
- Good knowledge of opening, fixing and maintenance of automobile single din double din DVD player, GPS, Head rest, Parking sensors, Lights wiring, amplifier wiring, fixing speakers, subwoofers, changing Batteries, A/C gas refilling, remote fixing, changing headlights
Spouse Name
Ramila Rayamajhi
Bahrain Driving License
Yes
Languages
- English
- Nepali
- Hindi
- Arabic
- Basic French
Training
- Electronics basic course, Bharat electronics shop, Gairigaun, KTM
- MCSE (Microsoft Certified System Engineer), Softech, Putalisadak, 3 months
- Computer basic course, Global computer, New Baleshwar
- Basic and advance electronics course, Top In Electronics (TIE)
- Safety Training, Bahrain Airport Company (BAC)
- Safety Training, BAFCO
Key Qualifications
- Good research skill
- Good understanding maintenance & installation of CCTV
- EPABX, Smoke alarm, access control, Biometric attendance
- Laptop Installation, Auto Mobil Accessories, Central lock system
- DVD player, GPS system, Sound System, cabling for lights & Amplifier
- Strong thrust to work in multi-cultural environment
- Able to work independently as well as effective team player
- Value cultural diversity
Personal Information
- Height: 5'10
- Date of Birth: 07/18/90
- Gender: Male
- Nationality: Nepali
- Marital Status: Married
- Religion: Christian
Timeline
Senior Tech/Support Engineer
White Hawk Security/ Bahrain International Airport /Amazon Data Center
12.2016 - Current
Salesman/Automobile Technician
Electronics Car Auto Parts, Sitra-Bahrain
01.2014 - 12.2016
Senior Technician
Megatech Trade Group
08.2012 - 12.2013
Technical Manager /Support Engineer
Comtech Nepal Pvt.Ltd
10.2007 - 07.2012
B.A - Humanities, Major Math & Economics
Ratna Rajya Laxmi Campus
Intermediate (10+2) - Humanities, Economics and Major Math
Guhyeshwary Higher Secondary School
School Leaving Certificate (S.L.C) -
Guhyeshwary Higher Secondary School
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